Contact Centre Advisor- Digital Response

5 months ago


Halifax, United Kingdom Credit Resource Solutions Full time

If you are passionate about Customer Service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our TOP performing Digital Response Team

Credit Resource Solutions (CRS), are an award winning, innovative UK debt recovery agency working on behalf of some of the largest UK Financial, Insurance and Utility Companies.

**Your duties and responsibilities include**:

- Work to achieve monthly Key Performance Indicators on an individual basis
- Assist with the handling of client and customer queries
- Assist with the management of accounts for customers within CRS Compass Abide by company policy and procedures at all times

**Scope of Role**:

- Engage with our client’s customers to understand their personal circumstances and recommend the best course of action - whether that is agreeing a repayment plan, signposting to free debt advice or dispute resolution.
- Communicate effectively with customers and 3rd parties in writing and act appropriately where the customer may be suffering financial hardship & require clear and easy to follow directions
- Ensure negotiations are conducted within compliance guidelines set down by governing & regulatory bodies.
- Strong customer Focus
- Excellent written and verbal communication skills
- Experience of working within a fast paced, target driven environment
- Capable of working with limited supervision - you must be a self-starter
- Motivated to achieve targets whilst meeting call quality objectives
- Embrace 'in the moment' coaching to develop your skills and knowledge

**In return we offer**:

- A competitive salary
- A vibrant and friendly office environment
- Free vending machines and your breakfast on a Friday.
- An enhanced maternity and paternity leave package

Pay: From £22,308.00 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- contact centre: 1 year (required)

Work Location: In person

Reference ID: AJ/CB


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