Digital Response Apprentice
6 months ago
**CREDIT RESOURCE SOLUTIONS LTD**
Engage with our client’s customers to understand their personal circumstances and recommend the best course of action - whether that is agreeing a repayment plan, signposting to free debt advice or dispute resolution.
**What will the apprentice be doing?**
Work to achieve monthly Key Performance Indicators on an individual basis.
- Assist with the handling of client and customer queries.
- Effectively process customer post.
- Assist with the management of accounts for customers within CRS Compass, Abide by company policy and procedures at all times.
- Communicate effectively with customers and 3rd parties in writing and act appropriately where the customer may be suffering financial hardship & require clear and easy to follow directions.
- Ensure negotiations are conducted within compliance guidelines set down by governing & regulatory bodies.
**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Customer Service Practitioner Level 2 Standard
- End Point Assessment
- Level 2 Functional Skills in English & maths if required
**What is the expected career progression after this apprenticeship?**
- Career progression includes Team Leader and Team Management Progression on successful completion of the Apprenticeship.
- **Annual wage**
£22,308 a year
**Working week**
Working between the hours Monday - Friday 08.00am - 18.00pm & Saturday 9.30 - 12.30
Total hours per week: 37.5 hours a week
**Expected duration**
17 Months
**Apprenticeship level**
Intermediate
Level 2 (GCSE)
**Requirements and prospects Desired skills and personal qualities**
- Customer care skills
- Excellent Communication Skills
- Strong IT Skills
- Confident using IT Systems
- Conscientious and hard working
- Excellent Team Player
- Self Motivated
- Can work independently
- Can work as part of a team
**Qualifications**
- GCSE or equivalent English (Grade A* - C / 9 - 4) desirable
- GCSE or equivalent Maths (Grade A* - C / 9 - 4) desirable
**Things to consider**
This role is office based - Hybrid working is not available.
**About the employer**
CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team
**Employer**
CREDIT RESOURCE SOLUTIONS LTD
**Address**
- CREDIT RESOURCE SOLUTIONS
- G MILL
- DEAN CLOUGH MILLS
- HALIFAX
- HX3 5AX
**Contact**
Tracey Chaplin
07580997408
**Job Types**: Full-time, Temp to perm, Apprenticeship
Contract length: 17 months
Pay: £22,308.00 per year
**Benefits**:
- Company pension
Schedule:
- Day shift
Work Location: In person
Reference ID: CREDIT RESOURCE SOLUTIONS LTD
-
Contact Centre Advisor- Digital Response
6 months ago
Halifax, United Kingdom Credit Resource Solutions Full timeIf you are passionate about Customer Service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our TOP performing Digital Response Team! Credit Resource Solutions (CRS), are an award winning, innovative UK debt recovery agency working on behalf of some of the largest UK Financial, Insurance and Utility...
-
Marketing Apprentice
6 months ago
Halifax, United Kingdom ESTIO TRAINING Full timeHalifax - Posted 3 hours ago **Synergy Procurement Solutions** **Level 3 Multi-Channel Marketer**: **Company - Synergy Procurement Solutions** **Full Address - Dean Clough, Halifax, HX3 5AX** **Weekly Hours Worked - 37.5 Hours Per Week** **Salary - £14,000 - £16,000 Per Annum** **About the company**: Synergy Procurement Solution is a family run...
-
Apprentice Joiner
6 months ago
Halifax, United Kingdom TBT Joinery Limited Full time**TBT Joinery Limited is looking for a joiner to join our team in Halifax.** **We are looking for an apprentice joiner to join our team.** **You will follow structured training and development plan throughout your apprenticeship. As an apprentice carpenter your principle role is to successfully complete an NVQ Level 2/3 qualification following a structured...
-
Digital Marketing Apprentice
1 week ago
Halifax, West Yorkshire, United Kingdom Baltic Apprenticeships Full timeYou will be working alongside a successful Baltic apprentice who will show you the ropes of completing an apprenticeship. Benefit from smart/flexible working alongside flexible holidays too! YES Energy Solutions is an award-winning Community Interest Company dedicated to reducing CO2 and alleviating fuel poverty. Due to the current energy crisis, they are...
-
Customer Service Recoveries Apprentice
6 months ago
Halifax, United Kingdom Intec Business Colleges Full time**Working week** Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm, Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday). Total hours per week: 37.5 hours a week **Expected duration** 17 Months **What will the apprentice be doing?** CRS is an award-winning, innovative UK Debt Collection...
-
Finance Assistant Apprentice
6 months ago
Halifax, United Kingdom Community Transport Full timeWe have an exciting opportunity within our finance team for a Finance Assistant Apprentice. This varied role is well suited to someone looking to begin a career in finance and will offer on the job training alongside a formal structured training program studying towards an AAT level 2 or 3 qualification, through an approved training provider. The Finance...
-
Digital Marketer
6 months ago
Halifax, United Kingdom Jagland Empire LTD Full timeResponsibilities: - Develop and implement digital marketing strategies to drive online traffic to the company's website and generate leads - Manage and optimize digital advertising campaigns across various platforms, such as Google Ads, Facebook Ads, and LinkedIn Ads - Conduct keyword research and optimize website content for search engine optimization...
-
HR Recruitment Apprentice
6 months ago
Halifax, United Kingdom Activate Group Limited Full time**Job title**: HR Recruitment Apprentice **Department**: People **Location**:Halifax / Hybrid **Hours**:37.5hrs per week (core hours 10am-4pm) **Salary**: £18,000 per annum, plus £500 bonus after successful first year. We're looking for a HR Recruitment Apprentice to be part of our success story. **Listed in the 2022 Sunday Times 100: Britain's...
-
Customer Service Recoveries Apprentice
6 months ago
Halifax, United Kingdom Intec Business Colleges Full time**Annual wage** £18,525 **Working week** Shift patterns between our operational hours of Monday - Friday, 08:00am - 06:00pm. Saturday, 09:30am - 12:30pm (you will be required to work every alternative Saturday) Total hours per week: 37.5 hours a week **Expected duration** 17 Months **What will the apprentice be doing?** Your duties and...
-
Customer Service Recoveries Apprentice
6 months ago
Halifax, United Kingdom Intec Business Colleges Full time**CREDIT RESOURCE SOLUTIONS LTD** **What will the apprentice be doing?** CRS is an award-winning, innovative UK Debt Collection Agency who are working on behalf of some of the largest UK financial insurance and utility companies. Your duties and responsibilities include: - Working within a high-volume inbound contact centre, showing ownership and...
-
People Lead
5 months ago
Halifax, United Kingdom AND Digital Full time**Who We Are**: AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our...
-
Apprentice Nursery Practitioner
6 months ago
Halifax, United Kingdom Tiny Tree Day Nursery Full timeWe are looking to recruit an apprentice to join our expanding Tiny Tree team. Location: HX1 2EN Hours: Variable Contract Type: Zero Hours leading to a permanent position This is a great opportunity to be part of a highly valued team within a professionally run establishment which places a great emphasis on continuous staff development and...
-
Digital Marketplace Strategist
2 days ago
Halifax, Calderdale, United Kingdom Kingdom People Full timeJob Title: Ecommerce Marketplace ExecutiveMain Purpose of Job:The Digital Marketplace Strategist is responsible for managing product listings, optimising performance, and driving growth across online marketplaces such as Amazon, eBay, ManoMano, etc. This role combines strategic planning, data analysis, and operational execution to enhance the brand's...
-
Digital Platform Engineer
2 weeks ago
Halifax, Calderdale, United Kingdom Lloyds Bank plc Full timeWe are looking for a highly skilled Digital Platform Engineer to join our PEC platform team. In this role, you will be responsible for leading and shaping approaches to solving technical challenges and translating business requirements into technical solutions.You will work collaboratively to create, build, support, and improve our software while ensuring...
-
Digital Marketing Specialist
2 weeks ago
Halifax, Calderdale, United Kingdom UNI BARGAIN LIMITED Full timeAbout UNI BARGAIN LIMITED:We are a limited company with over 8 years of experience in wholesale tobacco products. Our business objective is to develop digital marketing strategies that drive growth and profitability.Key Responsibilities:Develop and execute online marketing strategies to achieve business objectivesAnalyse statistics to improve online...
-
Hospitality & Catering Training Coach (Freelance
6 months ago
Halifax, United Kingdom Chef Benson-Smith Academy Full timeTraining and coaching contact varies from remote, and face to face with some travel involved. **Responsibilities**: - Deliver high-quality tutoring in hospitality and catering, ensuring that all apprentices understand and meet the learning objectives and standards set by the curriculum. - Provide one-on-one and group training sessions, focusing on...
-
Digital Transformation Product Lead
3 weeks ago
Halifax, Calderdale, United Kingdom Lloyds Banking Group Full timeWe are seeking a skilled Digital Transformation Product Lead to join our People Platform team at Lloyds Banking Group.About the RoleThis is an exciting opportunity to drive delivery and value outcomes across Vendor Management and Non-Permanent Worker management products. As a Product Lead, you will be responsible for developing Lab or Team Objectives and Key...
-
Plant Maintenance Specialist
2 weeks ago
Halifax, Calderdale, United Kingdom Marshalls PLC Full timeJob SummaryWe are currently looking for a highly skilled Plant Maintenance Specialist to join our team in West Yorkshire. The successful candidate will have experience in electrical maintenance & engineering knowledge with some mechanical engineering experience in an industrial manufacturing environment.The ideal candidate will possess a...
-
Full Stack Software Developer
2 weeks ago
Halifax, Calderdale, United Kingdom Lloyds Banking Group Full timeAbout the RoleWe're seeking an experienced Full Stack Software Developer to join our team as a Digital Transformation Expert. In this role, you'll play a key part in shaping the future of finance by designing and developing software features that are delightful and vital to our mission.You'll work closely with our product and engineering leads to achieve our...
-
CNC Miller and Machining Specialist
3 weeks ago
Halifax, Calderdale, United Kingdom Quest Technical Ltd Full timeSeeking a skilled CNC Miller Programmer to join our team at Quest Technical Ltd in West Yorkshire. This prestigious client specialises in subcontract engineering, producing high tolerance precision components for exacting customer requirements.Key skills required:4+ years of experience as a CNC MillerFamiliarity with HaidenhainAble to write programs from...