E-commerce Customer Service Apprentice

3 months ago

Halifax, United Kingdom Intec Business Colleges Full time

**E-Commerce Customer Service Apprentice CHARLES WATSON (IRONMONGERS) LIMITED**

You’ll be responsible for providing exceptional service and support to our online customers, ensuring their satisfaction throughout their shopping journey.

**What will the apprentice be doing?**

As part of your role as eCommerce Customer Service Apprentice you will be responsible for the following:

- Serve as the primary point of contact for our customers

Administration of orders including order entry, delivery tracking, amendments, cancellations and returns

Resolving customer issues by providing appropriate solutions, whilst maintaining a high level of customer satisfaction
- Maintaining positive relationships with our customers, and ensuring they are always kept up to date with any delays or changes.

**What training will the apprentice take and what qualification will the apprentice get at the end?**

This apprenticeship is delivered in the workplace with monthly tutor visits on site. You will complete a Customer Service Specialst Level 3 Apprenticeship.

You will also be required to complete functional skills at level 2 in Math & English unless you have exemptions through GCSE certiifcates where you have already obtained grades A-C or 4-9

**What is the expected career progression after this apprenticeship?**

There is an opportunity to progress within the company.

**Working week**

40 hours per week Monday to Friday 8.00am to 5.00pm 1 hour unpaid lunch break

Total hours per week: 40 hours a week

**Expected duration**

19 Months

**Apprenticeship level**

Advanced
Level 3 (A level)

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Initiative

**Qualifications**
- GCSE or equivalent ENGLISH (Grade A-C / 4-9) desirable

**Address**

125 Pellon Lane

Halifax

HX1 5QN

**About the employer**

At Charles Watson, we pride ourselves on being friendly and reliable, supplying the trade and DIY for over a 100 years with architectural hardware and tools. We are available online or have branches in Halifax and Leeds, Yorkshire, England.

**Salary**: £16,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: Charles Watson (Ironmongers) Limited

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