Telephone Operator
3 months ago
We are looking for enthusiastic individuals to ensure all calls are answered to fulfil customer demand. Applicants need to have excellent customer service skills and telephone manner to provide an overall good customer experience. The ability to work as a team is essential. We are a 24/7 company, and this will be reflected in the shift patterns. Good written and verbal skills are essential. Call centre experience preferred but not essential.
Key Responsibilities
- Answering telephones - To answer telephones in a quick and efficient manner. Take bookings and deal with queries from customers.
- Customer complaints - To take complaints from customers and file them to the correct department.
- Customer engagement - Call handling both inbound and outbound providing excellent customer service throughout.
- Teamwork - to work professionally within the team to ensure all jobs are completed.
- Computer use - To use taxi booking systems effectively.
**Job Type**: Part-time
Part-time hours: 16 per week
**Salary**: £11.50-£13.50 per hour
**Benefits**:
- Casual dress
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Night shift
Work Location: In person
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