Head of Client Experience

3 months ago


London, United Kingdom Your World Careers Full time

We are seeking a dedicated and experienced **Head of Client Experience **to join the team.

Take the next step and contact us today, this is your chance to work with the recruitment agency of choice.

We are a household name within the industry and are currently seeking a Head of Client Experience for our Healthcare Divisions based in London.

**The Role**

As a Head of Client Experience, you will be responsible for ensuring a positive and seamless experience for our clients throughout their journey with our company. You will develop and implement strategies to enhance client satisfaction, retention, and loyalty. By collaborating with cross-functional teams, you will establish and maintain strong client relationships, identify areas for improvement, and implement initiatives to drive client-centricity and exceptional service delivery.

**Main Duties and Responsibilities**
- Client experience strategy
- Relationship management
- Client feedback
- Client insights
- Process optimisation
- Team collaboration

This is a hybrid-based role, with an expectation of working within the office 2-3 days per week based in the City by Liverpool Street Station

**Benefits of working at Your World**:
Our benefits scheme is designed with you in mind, join a company where work and life truly balance
- Competitive Salaries
- Gym membership
- Private Healthcare
- Hybrid working
- A clear career and salary structure
- Interest-free season ticket/laptop loans
- Casual dress
- On-going training & development created and delivered by industry leaders
- End of year awards
- Annual events



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