Contact Centre Service Advisor

7 months ago

Livingston, United Kingdom Sky Full time

Join Sky as a Contact Centre Service Advisor in our Livingston contact centre earning £23,750 rising to £24,750 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too.

It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you’ll split your time between home and the office.

**What you’ll do**:
- Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package_- Learn about our products and how to have great conversations with customers_- Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience_- Be part of a supportive, fun, and friendly customer service team_- Work 37.5 hours _on our _**_Monday to Friday 1200-2000 with a 1 in 4 Saturday_**_ shift pattern. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off_

**What you’ll bring**:
- Brilliant listening skills_- A passion for problem solving_- An ability to empathise and understand customer needs_- A passion for delivering brilliant customer service_

**The Benefits**:
- There are reasons people can’t stop talking about _**_#LifeAtSky_**_ as there’s something for everyone with our fantastic range of benefits:_

**Individual Lifestyle**:
- Free Sky TV, along with discounted broadband, Sky Glass and mobile_

**Health and well being**:
- Subsidised onsite gym or discounts on external gyms_- Cycle to work scheme_- Private healthcare and Digital GP via Aviva_- Dental and other healthcare options_

**Financial wellbeing**- Sky pension plan and Life Assurance which gives you extra peace of mind_

**Share in the Company success**- Annual sharesave scheme and long service awards_- In addition to all these great benefits, you’ll have the opportunity to take part in ‘Time to Care’, our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky’s pledge to help tackle loneliness for our customers and in our communities._

**Inclusion**:
**Where you’ll work**
We’re based at Kirkton Campus in Livingston and home to over 2000 colleagues. Our site has free onsite parking, and we operate a free shuttle bus service from Livingston North train station and Livingston shopping centre. When onsite, you’ll have access to a subsidised canteen, free tea and coffee, hair and beauty salon, valet carwash, amazon lockers, onsite cash machine, covered bike storage, prayer room, shower rooms and changing/washroom facilities as part of the onsite gym.

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