Contact Centre Service Advisor

7 months ago


Livingston, United Kingdom EasyHiring Full time

Join our companyas a Contact Centre Service Advisor in our Livingston contact centre earning £23,750 rising to £24,750 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too.

It’s our people that make company a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you’ll split your time between home and the office.

What you’ll do:
Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package

Learn about our products and how to have great conversations with customers

Spend time understanding customer needs and recommend company products that will improve the customers viewing, online and/or mobile experience

Be part of a supportive, fun, and friendly customer service team

Work 37.5 hours on our Monday to Friday 1200-2000 with a 1 in 4 Saturday shift pattern. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

What you’ll bring:
Brilliant listening skills

A passion for problem solving

An ability to empathise and understand customer needs

A passion for delivering brilliant customer service

The Benefits:
There are reasons people can’t stop talking about company as there’s something for everyone with our fantastic range of benefits:
Individual Lifestyle:
Free TV, along with discounted broadband and mobile

Health and well being:
Subsidised onsite gym or discounts on external gyms

Cycle to work scheme

Private healthcare and Digital GP via Aviva

Dental and other healthcare options

Financial wellbeing

Pension plan and Life Assurance which gives you extra peace of mind

Share in the Company success

Annual sharesave scheme and long service awards

In addition to all these great benefits, you’ll have the opportunity to take part in ‘Time to Care’, our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week.

Inclusion:
Work Location: In person



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