Contact Centre Sales Advisor

7 months ago

Livingston, United Kingdom Sky Full time

Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £24,400 per annum with incentives on top - you can earn an extra £4,900 on average by smashing targets.

We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

**What you’ll do**:
- Have great conversations to meet our customer’s needs, letting your personality shine_- Take calls from Customers who are thinking of leaving or want to make changes to their Sky package_- Be a Sky Ambassador selling the right package to the right customer_- Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off_

Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.

**What you’ll bring**:
- A passion for great customer service_- Target driven_- Brilliant at connecting with people_- Ability to understand our customers’ needs_- Creative approach to problem solving_- Willingness to learn new skills_

**What we offer**:
- Regular incentives & rewards_- In-depth sales training, that can be applied to any sales environment_- Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program_

**The Benefits**:
There’s a reason people can’t stop talking about **#LifeAtSky**. There really is something for everyone with our fantastic range of benefits.

**Individual Lifestyle**:

- Free Sky TV, along with discounted broadband, Sky Glass and mobile_

**Health and well being**- Subsidised onsite gym or discounts on external gyms_- Cycle to work scheme_- Private healthcare and Digital GP via Aviva_- Dental and other healthcare options_

**Financial wellbeing**- Sky pension plan and Life Assurance which gives you extra piece of mind_

**Share in the Company success**
- Annual sharesave scheme and long service awards_

**Where you’ll work**:
We’re based at Kirkton Campus in Livingston and home to over 2000 colleagues. We have free onsite parking and operate a free shuttle bus service from Livingston North train station and Livingston shopping centre. You’ll also have access to our subsidised canteen, free tea and coffee, hair and beauty salon, valet carwash, amazon lockers, cash machine, covered bike storage, prayer room and shower facilities as part of the onsite gym.

**Inclusion**:
**Why wait?**

To find out more about working with us, search **#LifeAtSky** on social media. **A job you love to talk about.

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