Security Customer Services Advisor
6 months ago
**Description**:
**JOB TITLE: Security Customer Services Advisor**
**LOCATION: The Centre, Livingston**
**CONTRACT: Permanent**
**SHIFT PATTERN: various each week. Days and Nights**
**PAY RATE: £10.98 per hour**
**ROLE OVERVIEW AND PURPOSE**
This is a permanent, full-time contract. Both SIA and CCTV licenses are required, or willing to undertake a CCTV license course.
The role is based at The Centre, Livingston. Fort Kinnaird is a fast-paced, shopping centre over 1 million sq. ft. Currently, home to more than 155 of the UK’s best Brands including Primark, JD, M&S, River Island, and H&M. With this in mind, we are looking to appoint a proactive Security Officer to maintain a safe and secure shopping environment for all our customers and staff.
**What we offer**:
- Employee discounts at on-site retailers through our communication app
- Employee discounts at external retailers through Life Works
- Cycle-to-work scheme
- Free, on site staff parking and numerous transport links
- Great working environment with a relaxing team room for break times.
- Full and ongoing training
- Online rota system with individual login
- Online payslips live before pay day and available to download. Also applies to P60
- Company uniform provided at no cost to employee
**REQUIRED SKILLS AND EXPERIENCE**
- Enjoy working part of a team as well as the ability to work independently to reach the shared goal.
- Good communication skills both written and verbal to assist with accurate report writing.
- Excellent time management
- Smart, well-groomed and confident
- Conflict Management aware
- High level of customer care awareness
- Telephone skills
- Familiar with patrolling and monitoring from a loss prevention aspect
- SIA Door Supervisor/Security Guard licence
- SIA CCTV licence
**Health & Safety Responsibilities**:
- Conduct daily/weekly/monthly duties in line with the SIA license training courses to ensure the centre is safe and compliant in all aspect of health & safety
- Confident in complying with health & safety and fire prevention procedures
- Take an active role in emergency situations including Fire Warden tasks
- Oversee external contractor management to ensure they are working safely
- Always follow ABM Group and company policies and procedures
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
- Use all work equipment and personal PPE properly and in accordance with training received
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
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