Customer Service Advisor
5 months ago
Are you experienced in Customer Service and looking for a new challenge? Or are you newly experienced and want a new opportunity?
Here at GXO we are recruiting for Full-time, permanent, **Customer Service Advisors** working any 5 out of 7 on a shift pattern of 06:00 - 1400, 07:00 - 15:00, 08:00 - 16:00, 10:00 - 18:00 for our Drinks site in Livingston.
**Pay, benefits and more**:
We’re looking to offer a salary of up to **£21,840 **per annum. In addition, we offer 33 days annual leave (inclusive of bank holidays). You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension, and many other perks
**What you’ll do on a typical day**:
- Provide accurate and meaningful reporting as directed by your line manager to the business and customer
- Ensure that any performance issues are highlighted and resolved at an early stage
- Attend regular formal internal and when required external customer meetings either in person or via conference calls representing GXO
- Contacting customers via direct outbound telephone calls to advise of updates with regards to delivery status
**What you need to succeed at GXO**:
- Experience within a customer-facing role and provide excellent service
- Confidence in your own ability and willingness to be hands on
- Comprehensive computer skills - including Excel and Word
- Have a flexible approach to working times and be able to multitask
- Good attention to detail, with the ability to provide an analytical and methodical approach to problem solving
**We engineer faster, smarter, leaner supply chains.
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