Customer Experience Coordinator
1 week ago
**Customer service coordinators duties**
- To provide an professional and proactive response to all customer contact. Including selling insurance upgrades adhering to the companies procedures and in line with the principles of treating customers fairly.
- Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements.
- All customers are calling them for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
- To manage each contact ensuring that the customer receives the most appropriate service in a timely and cost effective manner.
- To ensure that all solutions discussed are delivered at the agreed time and that the customer is kept fully appraised of the progress.
- To prioritise your work in line with customer needs, using the most proactive approach to deliver the best customer outcome.
- To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem.
- To ensure all customer conversations are recorded and carry out administrative tasks as required within the department.
**Customer service coordinators skills required**
- A genuine desire to provide a high level of customer service at all times
- Excellent, professional and clear telephone manner
- Great communicator
**Additional information**
- 35 hours a week Monday to Saturday 8am to 8pm, Sunday 9am to 5pm
- As its a homebased position you must have a work space available to fit a desktop, two monitors
- Strong WIFI, minimum of 10 mbps
- Training online
- All equipment provided
**Don't keep a good thing to yourself**
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
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