Pa/surgical Secretary

6 months ago

Liverpool, United Kingdom Liverpool Heart and Chest Hospital Full time

**JOB DESCRIPTION POST**: PA/Surgical Secretary BANDING: 4 ACCOUNTABLE TO: Operational Support Manager, Surgical Division JOB SUMMARY To provide a comprehensive and effective secretarial, waiting list and administrative service to the Consultants and their medical team including coordinating cover during times of Consultant leave To administer waiting lists and organise patient admissions and pre-operative appointments To coordinate the audio-typing of clinical and non-clinical correspondence within the service line PRINCIPAL ACCOUNTABILITIES Supporting in the achievement of RTT targets through regular monitoring of your consultant's PTL. This will ensure a safe pathway for our patients Administration of waiting lists for the service line and the validation of these waiting lists. Planning and scheduling clinic/theatre slots, according to patients clinical priority and length of wait Acting as first point of contact for the consultant and their team Maintaining consultant diary, including clinical commitments, meetings, courses, travel arrangements etc ORGANISATIONAL Patient experience Coordinating audio-typing of clinical and non-clinical correspondence within the service line and within set timescales. Close monitoring of patient pathways, ensuring patients are admitted in accordance with 18-week RTT targets Contributing to the achievement of patient access targets through validation of patient pathways, bringing issues to the attention of clinical and or management teams, and identifying delays in the patient journey.

Ensuring patient access policy is adhered to Coordinating tests and investigations requested by the Consultant and junior medical staff and ensure they are reviewed in a timely manner and in accordance with communicated KPIs Escalating capacity issues to SLM Maintaining the confidentiality of patient information at all times Team working Coordinating cover for clinics in times of Consultant leave Monitoring workload priorities within the service line and coordinating the work of the support staff as appropriate Demonstrating own duties to new administrative and clerical staff. Coordinating cover of duties between colleagues across the service line during periods of holiday and / or sickness Communication Communicating with patients and patient relatives over the telephone, responding to their queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and resolving patient enquiries, escalating as appropriate. Providing information to the management team when requested and use initiative to escalate any issues as appropriate.

Data Management Administration of waiting lists for elective procedures, organising pre-op appointments and admissions Using Waiting List functionality on PAS Planning and scheduling theatre/clinic lists, according to patients clinical priority and length of wait Recording all information as required on PAS including amendments GENERAL STATEMENTS Attending team meetings where required Maintaining confidentiality and abide by the Data Protection Act. Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers Ensuring completion of timely PDR/Appraisal process with designated line manager Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times Undertaking any other duties which are deemed appropriate to the band The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the postholder. EDUCATION AND TRAINING To contribute to and agree a continuing Personal Development Plan.

To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management. To attend on-going refresher training within their job role as legislation changes and upgrades to the PAS, EDMS or other local systems are introduced. Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required. Participate in departmental meetings and awareness sessions as and when required.

Employees are expected to develop their IT skills necessary to support the tasks included in their post. They will, therefore be required to undertake any necessary training to support this. Working Relationships: Executive Directors, General Managers for Divisions, Service Line Managers, Consultants and other clinicians, Information Staff, Finance Department, Human Resources, peers within other NHS Trusts CONFIDENTIALITY All employees must adhere to policies and procedures relating to Information Governance, Confidentiality and Information Security. RISK MANAGEMENT The Trust is committed to approaching the control of risks in a strategic and organis

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