Medical Receptionist

6 months ago

Solihull, United Kingdom Arden Medical Centre Full time

**Arden Medical Centre**

**Medical Receptionist Job Description**

**Post: Medical Receptionist**

**Responsible to: Practice Manager**
- **Special requirements of the post**:_The purpose of the role is to:_
- Provide a key service within the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice.
- Ability to use own resourcefulness and be able to work under pressure without direct supervision
- To have excellent communication skills and patience
- To be reliable and flexible
- Communicate effectively with and support the GPs in fulfilling their role

**Main duties and responsibilities**:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Ensure that any problems not resolved by the end of a shift are communicated to fellow receptionist
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits onto the system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Print encounter forms for all patients requesting home visits.
- Liaise with GPs and carry out tasks requested by them
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours. Ensure that scripts that need to be collected by the chemist are marked appropriately.
- Chaperone patients if requested
- Be able to provide cover for colleagues who are on holiday or sick
- Be aware of the contents of the staff manual and keep up to date with changes by regularly checking the notice board and reading the minute of the practice notice board
- If necessary prepare lists and notes for all surgeries and clinics, ensuring completion of all associated paperwork
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Computer data entry, processing and recording information in accordance with practice procedures
- Open and date stamp post and distribute to recipients
- Scan documents on to the clinical system and read-code and file as per practice protocol
- Receive deliveries - checking the delivery details before signing to accept the delivery.
- Patient notes and correspondence. We strive to be a paper light practice however paper records are still a requirement and there will be some of the following: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to. Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Premises: Open up premises at the start of the day when first to arrive, de-activate alarm, record fridge temperatures and notify of irregularities, make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice Manager or the Senior Receptionist.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and othe

  • Medical Receptionist

    5 months ago

    Solihull, United Kingdom Richmond Medical Centre Full time

    We are looking for a flexible, dedicated, enthusiastic and committed part-time receptionist to work with our experienced team. Previous NHS or other experience within a primary care facility and the use of the clinical system TPP SystmOne, would be an advantage but is not essential. Receive, assist and direct patients in accessing the appropriate service...

  • Medical Receptionist

    6 months ago

    Solihull, United Kingdom SpaMedica Full time

    Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients. Our vision and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we...

  • Receptionist

    5 months ago

    Solihull, United Kingdom KC Group Full time

    **Job description** We are partnering with a well-established health and well-being organisation based in the Solihull area, who are looking for a front desk receptionist to join their team. This is a full-time, permanent position working Monday-Friday, 37.5 hours per week, 7.5 hours per day, between the hours of 08.00am-18.00pm. Duties and...

  • Dental Receptionist

    6 months ago

    Solihull, United Kingdom Dovehouse Dentistry Full time

    '''Responsibilities:''' - Greet and welcome patients as they arrive at the dental office - Answer phone calls and schedule appointments for patients - Verify patient insurance coverage and assist with insurance claims - Collect and record patient information, including medical history and dental records - Maintain a clean and organized reception area -...

  • Medical Receptionist

    6 months ago

    Solihull, United Kingdom Dorridge Surgery Full time

    JOB TITLE: RECEPTIONIST **REPORTS TO: Reception Manager** **Part-time**: Must be able to work 1 evening shift until 7pm. **Job summary**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and patients. Project a...

  • Dental Receptionist

    5 months ago

    Solihull, United Kingdom ZUF Dental Care Full time

    Overview: We are seeking a highly organized and detail-oriented individual to join our team as a Dental Receptionist. As the first point of contact for our dental office, you will play a crucial role in providing excellent customer service and ensuring smooth operations. If you have strong administrative skills and a passion for helping others, we encourage...

  • Medical Receptionist

    6 months ago

    Solihull, United Kingdom SpaMedica Full time

    Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients. Our vision and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we...

  • Receptionist (Part-time)

    5 months ago

    Solihull, United Kingdom SF Recruitment Full time

    SF Recruitment are working with a business based in Solihull who are looking for a Part Time Receptionist to join the team Permanent Monday, Tuesday, Thursday and Friday: 8am - 1.30pm. £22,300 Pro Rata + Free Lunch + BUPA Healthcare + Pension Job Summary This is an exciting opportunity to join our Reception team at a dynamic, friendly, family-run,...

  • Receptionist

    6 months ago

    Solihull, United Kingdom Orthodontic Excellence LLP Full time

    We are a team of orthodontic professionals, all of whom are passionate about straightening our patients’ teeth and giving them the smile they’ve always dreamed of. Find out what makes Orthodontic Excellence, excellent! Our purpose is to create beautiful healthy smiles for patients of all ages. We achieve this through our values: Innovative, Socially...

  • Band 3 Team Administrator/Receptionist

    4 weeks ago

    Solihull, Solihull, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    Job SummaryAn exciting opportunity has arisen for a Receptionist/Administrator to work within the Lyndon Community Mental Health Team.Our CMHTs provide assessment, specialist support, treatment, and care planning for service users with functional mental health problems such as depression and psychotic mental illness.The service is multidisciplinary and...

  • Practice Receptionist

    5 months ago

    Solihull, United Kingdom Hobs Moat Medical Centre Full time

    **About us** Hobs Moat Medical Centre is a small business in Solihull, B92 8ED. We are professional, agile, innovative, and our goal is to improve Healthcare in Solihull. Our work environment includes: - Modern office setting - Food provided **Responsibilities**: - Greet and welcome patients and guests in a professional manner. - Answer phone calls and...

  • Band 3 Dental Receptionist

    6 months ago

    Solihull, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: Solihull Special Care Dental Service (Community Services) provides dental care for people of all ages with additional needs (Special Care Dentistry). An exciting opportunity has arisen for a Dental Receptionist to join our friendly dental team who are committed to providing a service of high quality dental care to patients with additional...

  • Band 3 Team Administrator/Receptionist

    4 weeks ago

    Solihull, Solihull, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    Job SummaryAn exciting opportunity has arisen for a Receptionist/Administrator to work within the Lyndon Community Mental Health Team.Our CMHTs provide assessment, specialist support, treatment, and care planning for service users with functional mental health problems such as depression and psychotic mental illness.The service is multidisciplinary and...

  • Medical Receptionist

    5 months ago

    Solihull, United Kingdom Northbrook Group Practice Full time

    **WORK PATTERN**: Monday: 08:30 - 19:30 (1hr break) Tuesday: 08:30 - 18:30 (1hr break) Wednesday: 08:30 - 18:00 (1hr break) Thursday: 13:00 - 18:30 Friday: DAY OFF **REPORTS TO: RECEPTION TEAM LEADERS/PRACTICE MANAGER** **Job summary**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous,...

  • Medical Receptionist

    6 months ago

    Solihull, United Kingdom Northbrook Group Practice Full time

    **WORK PATTERN**: Monday: 8.30-13.00 Tuesday: 8.30-18.00 (30m unpaid lunch break) Wednesday: DAY OFF Thursday: 13.30-18.30 Friday: 08.30-18.00 (30m unpaid lunch break) **REPORTS TO: RECEPTION TEAM LEADERS/PRACTICE MANAGER** **Job summary**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous,...

  • Medical Receptionist

    6 months ago

    Solihull, United Kingdom Northbrook Group Practice Full time

    **WORK PATTERN**: Monday: 13.30-18.30 Tuesday: Wednesday: 13.00-18.00 Thursday: Friday: 07.00-13.00 **REPORTS TO: RECEPTION TEAM LEADER/PRACTICE MANAGER** **Job summary**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Project a positive and friendly image to...

  • Band 3 Team Administrator/Receptionist

    3 months ago

    Solihull, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    Job summary An exciting opportunity has arisen for a Receptionist/Administrator to work within the Lyndon Community Mental Health Team. Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is...

  • Patient Co-ordinator

    6 months ago

    Solihull, United Kingdom SpaMedica Full time

    Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UKs largest provider of NHS cataract surgery, were experts at what we do, and thats evidenced in the five-star feedback we receive from our patients. Our vision and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver...

  • Receptionist/ Guest Services Assistant

    5 months ago

    Solihull, United Kingdom Arthrex Ltd Full time

    **Company Overview**: Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of Sports Medicine but busy disrupting multiple other areas including Distal Extremities, Biologics and Theatre Capital. Our driving force for the organisation is clear and simple and it is our culture that drives our success; Enjoy...

  • Office Administrator

    6 months ago

    Solihull, United Kingdom Recruit123 Full time

    This is a great opportunity to join an established family run Midlands based business that can offer excellent career progression and development prospects. Although they are an established business they are constantly looking to evolve and improve their service. They are looking to strengthen their existing team by the addition of an experienced Office...