Band 3 Team Administrator/Receptionist

3 weeks ago


Solihull, Solihull, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

Job Summary

An exciting opportunity has arisen for a Receptionist/Administrator to work within the Lyndon Community Mental Health Team.

Our CMHTs provide assessment, specialist support, treatment, and care planning for service users with functional mental health problems such as depression and psychotic mental illness.

The service is multidisciplinary and operates within an integrated hub alongside other services.

As a Team Administrator/Receptionist, you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.

Main Duties of the Job

The post holder will undertake a wide range of reception and administrative duties, including monitoring, recording, and booking of appointments, managing a busy telephone line, receiving all incoming mail, and ensuring action is taken appropriately.

Processing clinical letters and other correspondence, monitoring of team allocation lists, and working in conjunction with other team members to ensure administrative support is available to all members of the centre.

This will include liaison with multi-disciplinary team members, other health professionals, GPs, social workers, service users, and other appropriate agencies.

About Us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust, a leading provider of mental health services across Birmingham and Solihull.

We provide a range of mental healthcare services, as well as specialized services nationally, and offer medical, nursing, and psychology training.

Our population is culturally diverse, and we are committed to providing excellent care to support our community.

Job Responsibilities

For further information about the main responsibilities, please view the attached job description and person specification.

Person Specification

Qualifications

Essential

  • NVQ Level II in Business Administration or equivalent or working towards
  • GCSE English or equivalent

Desirable

  • RSA II Typing

Knowledge and Experience

Essential

  • Evidence of experience of working in an administrator/receptionist role
  • Evidence of experience in a customer-focused healthcare environment
  • Relevant experience within a healthcare setting

Desirable

  • Evidence of experience of working in a community mental health environment
  • Customer service experience

Competencies

Essential

  • Excellent written and verbal communication skills
  • Ability to work under pressure
  • Evidence of ability to work using own initiative
  • Evidence of collaborative work within a multi-disciplinary team setting

Skills

Essential

  • Up-to-date working knowledge of all Microsoft packages
  • Experience of dealing with a range of disciplines and agencies

Desirable

  • Working knowledge of RiO


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