Housing Options Advisor

2 weeks ago


Solihull, United Kingdom Solihull Community Housing Full time

Solihull Community Housing is seeking an enthusiastic person to join our busy Housing Options Team to meet the requirements of the Homelessness Reduction Act.

We are recruiting to one full time permanent post to deliver our services.

Our Housing Options Officers are the first point of contact in our customer facing service.

You will be required to provide timely, high-quality advice and assistance to customers to prevent homelessness and maximise housing options.

This role also requires the post holder to support Housing Options Officers and Team Leaders by undertaking a range of duties across the service area.

You will need to demonstrate excellent interpersonal skills, have an ability to work flexibly due to competing demands and operate in a coordinated manner with other team members to ensure successful outcomes.

Finding the right person is critical to our future success.

We are looking for someone who is able to be empathetic and respond to sensitive issues effectively, but who is firm when necessary.

You will need to use your own initiative to resolve issues, and to be able to work under pressure in a very demanding environment.

We are looking for people who:

- Have excellent communication skills
- Have good planning and organisation skills
- Are accurate and attentive to detail
- Are confident using Microsoft Office and databases
- Are empathetic and able to deal with customers in a sensitive and appropriate manner in a demanding environment
- Have a knowledge of working within the social housing sector and more specifically in the area of homelessness.

To apply, please click on the link below.

If you have a specific question or require further information regarding this post, please contact Stacey Kaur-Bevan, Homeless Service Manager on 07464 527 165.
**Supporting documents**
JDPS

Expiring today
- Recruiter- Solihull Community Housing- Location- Endeavour House- Salary- 22,777 - 25,409- Posted- 19 Jan 2023- Closes- 26 Jan 2023- Job Ref- SOL000005204- Sector- Local Councils- Job Type- Housing- Contract Type- Full time permanent- Working Pattern- Standard- Hours- Full-Time- Site- Internal/Redeployment, Internal, wmjobs.co.uk



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