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Office Administrator

4 months ago

Chelmsford, United Kingdom Westpoint Farm Vets Full time

Westpoint Chelmsford is an award-winning 100% farm animal ambulatory practice, with a small on-site outpatient clinic, serving smallholder and commercial clients in Essex, South Suffolk, South Cambs and East Herts. We are a friendly and team-orientated group comprising eight vets, one veterinary technician and two office administrators catering to sheep, pigs, cattle, goats, camelids and poultry. Our base is a lovely new office in Springfield, Chelmsford, with plenty of parking and amenities nearby.

We have an exciting opportunity for a part time, customer care focussed, veterinary office administrator to join our practice for 3 days per week from 8am until 5pm.

**Key duties and responsibilities are**:

- To provide a friendly reception service to customers both face to face and over the phone.
- To proactively and reactively organise the vet’s diaries to maximise use of time and minimise driving, while prioritising the needs of our customers.
- To carry out the administrative aspect of TB testing to a high standard and to conform to requirements laid down by XL Farmcare.
- To manage stocks of veterinary medicines, including ordering / returns, stock rotation and dispensing to customers, including postage.
- To generally help to keep the office clean and tidy, cleaning kits and preparing them for autoclaving.
- Coordinating student placements.
- Aiding in the holiday and out of hours rota management as required.
- To act as liaison between customers and other departments within the company such as knowledge transfer and finance.
- To liaise with suppliers including those providing veterinary medicines, stationary and waste disposal services.
- To aid in the organisation of veterinary meetings, client meetings and agricultural show stands.
- To carry out any other suitable administrative duties that allow the vets to spend as much time as possible out on farm.
- To be an active member of our team - solving problems and suggesting new ideas.
- To take responsibility for own workload organisation in conjunction with team priorities

**Knowledge & Experience Required**:

- Previous experience in a customer facing role
- GCSE Maths and English at Grade C or above (or equivalent qualification)
- Knowledge of farming/livestock industry is desirable
- Microsoft Office experience - Word, Outlook and Excel
- Excellent communication and telephone manner
- Strong work ethic
- Ability to work within a team and on own initiative
- Organisational skills with the ability to manage time and prioritise tasks

**Job Types**: Part-time, Permanent

Expected hours: 25.5 per week

**Benefits**:

- Company car
- Company events
- Cycle to work scheme
- Employee discount
- Flexitime
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Holidays
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 30/06/2024
Reference ID: WFV-CHM-Admin