Service Coordinator

3 days ago

Cardiff, United Kingdom Ceaton Security Services Ltd Full time

**Service Coordinator**

**✔ ** Company Profit-Related Bonus

**✔** 30 Days annual holiday entitlement (22 days & 8 bank holidays)

**✔** Average Holiday Pay

**✔** Subsidised Health Care Scheme

**✔** Regular Pay Reviews

**✔** Auto Enrolment Pension Scheme

This is a varied and interesting role within a medium-sized family-run business based in Cardiff that has been operating for over 30 years in the Fire, Security, Automation and Passive Fire Sectors. We are recruiting for a Service Coordinator to support the company’s growth. We’d love to hear from you if you think you suit the job description.

**Job Summary**
- Full-time permanent position - 37.5 hours per week
- Reporting to Service Manager & Operations Support Manager
- This role is a hybrid which will work simultaneously between the Service and Helpdesk Teams, predominantly customer service-based within the company and comprises but is not limited to the following daily tasks:
**Service Team**
- Assisting the Service Manager in scheduling jobs, management, and utilisation of a team of engineers often dealing with last-minute changes and reacting to unforeseen challenges.
- Review Preventative Maintenance reports once jobs have been attended.
- Dealing with customer queries and enquiries.

**Helpdesk Team**
- Dealing with customer queries and enquiries via a shared inbox
- Set up new customers & sites.
- Log jobs - callouts, preventative maintenance, and quoted works in Joblogic.
- Log sales enquiries.
- Review job costs and send worksheets to customers.
- Joblogic system updates - ad hoc requests for changes to the system.
- Price callouts & authorise job costs with customers.
- Invoicing - raise invoices.
- Reviewing and spell-checking engineers’ reports before sending them to customers.

**General**
- Answering the office phone line.
- Taking messages and transferring calls from existing and prospective clients to the relevant individual - an excellent telephone manner is essential.
- Making calls to internal staff members and engineers.
- Other ADHOC duties

**Required Skills & Qualifications**
- PC and Microsoft literate - essential.
- Good Telephone Manner
- Self-motivated with the ability to work individually and as part of a team.
- Excellent written and verbal communication skills.

**What to Expect from Ceaton as an Employee?**

**✔** Good salary and benefits package

**✔** Regular Training

**✔** Potential for Progression

**✔** Supportive & Positive Work Environment

**Job Types**: Full-time, Permanent

Pay: £23,400.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 2 years (required)

Work Location: In person

Reference ID: SC

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