Service Coordinator
7 months ago
**Service Coordinator**
**✔ ** Company Profit-Related Bonus
**✔** 30 Days annual holiday entitlement (22 days & 8 bank holidays)
**✔** Average Holiday Pay
**✔** Subsidised Health Care Scheme
**✔** Regular Pay Reviews
**✔** Auto Enrolment Pension Scheme
This is a varied and interesting role within a medium-sized family-run business based in Cardiff that has been operating for over 30 years in the Fire, Security, Automation and Passive Fire Sectors. We are recruiting for a Service Coordinator to support the company’s growth. We’d love to hear from you if you think you suit the job description.
**Job Summary**
- Full-time permanent position - 37.5 hours per week
- Reporting to Service Manager & Operations Support Manager
- This role is a hybrid which will work simultaneously between the Service and Helpdesk Teams, predominantly customer service-based within the company and comprises but is not limited to the following daily tasks:
**Service Team**
- Assisting the Service Manager in scheduling jobs, management, and utilisation of a team of engineers often dealing with last-minute changes and reacting to unforeseen challenges.
- Review Preventative Maintenance reports once jobs have been attended.
- Dealing with customer queries and enquiries.
**Helpdesk Team**
- Dealing with customer queries and enquiries via a shared inbox
- Set up new customers & sites.
- Log jobs - callouts, preventative maintenance, and quoted works in Joblogic.
- Log sales enquiries.
- Review job costs and send worksheets to customers.
- Joblogic system updates - ad hoc requests for changes to the system.
- Price callouts & authorise job costs with customers.
- Invoicing - raise invoices.
- Reviewing and spell-checking engineers’ reports before sending them to customers.
**General**
- Answering the office phone line.
- Taking messages and transferring calls from existing and prospective clients to the relevant individual - an excellent telephone manner is essential.
- Making calls to internal staff members and engineers.
- Other ADHOC duties
**Required Skills & Qualifications**
- PC and Microsoft literate - essential.
- Good Telephone Manner
- Self-motivated with the ability to work individually and as part of a team.
- Excellent written and verbal communication skills.
**What to Expect from Ceaton as an Employee?**
**✔** Good salary and benefits package
**✔** Regular Training
**✔** Potential for Progression
**✔** Supportive & Positive Work Environment
**Job Types**: Full-time, Permanent
Pay: £23,400.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
- Profit sharing
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Administrative: 2 years (required)
Work Location: In person
Reference ID: SC
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