Student Services Coordinator

6 months ago


Cardiff, United Kingdom Yolk Recruitment Full time

**Student Servies Coordinator**

**What you'll be doing?**

The primary objective of this role is to oversee support services and administrative tasks.

**Key Responsibilities**:

- ** Written Communication**: Drafting and maintaining standardised communications, overseeing student queries, and managing communication data.
- ** Verbal Communication**: Supervising incoming and outgoing student calls, and documenting verbal communication records.
- ** Supporting Student Representatives**: Recruiting, onboarding, and providing ongoing support for student representatives, including coordinating meetings and managing data.
- ** Management of Graduation Events**: Coordinating event communications, representing the companies at ceremonies, and maintaining ceremony records.
- ** Learning Platform Administration**: Managing student accounts on Moodle, coordinating service presence in Study Skills modules, and monitoring forums.
- ** Release of Student Marks**: Collaborating in mark release processes, and managing mark release to students through Moodle.
- ** Complaints Handling**: Timely responses to complaints, collaborating in investigations, and maintenance of complaint records.
- ** Supervision of Team Members**: Delegating tasks, providing support through meetings and one-to-one sessions, reporting on progress and well-being, and participating in team recruitment.
- ** Collaboration**: Working with other teams, representing Student Services in meetings, collaborating with different departments, and contributing to cross-departmental projects.

**Required Skills**:

- Comprehensive understanding of support and administration services for postgraduate programs
- Effective management of customer services and team members
- Proficiency in data analysis and presentation
- Strong communication abilities
- Quality assurance expertise
- Time management skills

**What you'll get in return**
- Flexitime
- Hybrid Working Arrangements
- 33 days of annual leave
- Employee Assistance Programme
- Pension Scheme
- Office Amenities including free parking and refreshments
- Continuous Training Opportunities
- Recognition and reward incentives
- Participation in social, well-being, and fund-raising events
- Discounts with various high street retailers

Please get in touch if you would like to find out more.



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