Student Services Officer

6 months ago


Cardiff, United Kingdom Celtic English Academy Full time

**Who We Are**

Celtic English Academy, established in 2004, is a friendly and welcoming British Council and IALC accredited English Language Teaching (ELT) centre in the heart of Cardiff. We take pride in our small class sizes, great teachers and wonderful support staff.

We offer a range of beginner to advanced level English language courses for international students including, but not limited to; General English, IELTS Exam Preparation, Cambridge Exam Preparation, Teacher Development Courses, One-to-One lessons for adult students, and bespoke packaged programmes for both adult and young learners.

Each year approximately 1300 adult and young learner students study with us from up to 50 different nationalities. For young learners we also offer a Junior Summer Programme in Monmouth (Wales). We teach 150 - 350 students at any one time and our students are accommodated in local homestays or
private student residence accommodation.

We strive to foster a friendly, motivating and student-focused environment where we can offer a great service to all that study with us. We work as a team to support our students to meet their goals; whether they are learning English to go to university, for their career or to simply communicate more easily in our globalised world - we teach English today, so they can start their tomorrow.

**Role - Student Services Officer**
**Report to: Student Services Manager**
**Salary: £12 per hour**
**Location: City centre location in the lively and vibrant city of Cardiff**

**This is a Full Time role however we are happy to accommodate newly graduating students to allow them to work Part Time until June and then become Full Time in July**

**PURPOSE OF THE POST**

The Student Services Officer is responsible to the Student Services Manager and is required to demonstrate excellent customer service as a front-facing point of contact to our customers with responsibility for taking care of student service-related tasks day-to-day.

**Main Duties**
Carrying out weekly enrolment duties for students that join CEA courses on a weekly basis
Ensuring that all current student administration is up to date
Processing bookings for students and ETO partners (Educational Tour Operators)
Promoting the Academy courses, accommodation, and services to prospective and current students, including walk-ins
Carrying out student service related tasks including, but not limited to; providing letters, ID cards, opening a UK bank account, registering with a local GP or dentist
Working with the Operations department to ensure the smooth day-to-day running of the Academy
Ensuring that the Academy buildings are always presentable e.g., Reception area, student lounges, corridors, bathrooms
Maintaining the Academy's ‘English Only Policy' to create an environment that encourages learners of all levels to practice using English
Providing local advice to students, as required, e.g., local advice about Cardiff, how to use public transport, local shops, or post office
Supporting the Operations Manager and the Student Services Manager with any student related tasks e.g., chasing outstanding payments, ordering stationary or hygiene supplies, etc.
Encouraging students to sign up and participate in the monthly social and cultural activities, and occasionally leading activities when cover is required
Assisting other members of the Operations department with a wide range of tasks that relate to admissions, accommodation, arriving and departing the UK
Supporting with collecting feedback, testimonials, and reviews
Effectively communicating with external suppliers or liaising with members of different departments (Academic, Marketing, Finance) for any calls or notices received
Following correct procedures for Safeguarding for under 18s and upholding the Academy's Health and Safety policy
Providing cover whilst other staff are on annual leave or sick leave

**Key responsibilities**

**Welfare and Safeguarding**
Upholding the Academy's Health and Safety policy

Following correct welfare policy and procedures, including the safeguarding of under 18s. This includes but is not limited to:

- Ensuring that the Safeguarding policy is known to all adults related to the school (including seasonal social activity staff, homestay providers and taxi drivers)
- Following regular Prevent and Safeguarding training

**Professional Development**
The post holder will be responsible for their professional development through on
- going training as provided by the company

**Data Protection & Confidentiality**
The post holder must maintain the confidentiality of information of students, staff and business following the General Data Protection Regulations 2018 and subsequent amendments. All employees must not, without prior permission, disclose any information regarding students or staff

**Equal opportunities**
All employees must fully understand and practise the Academy's Equality & Diversity policy, being particularly aware of religious, cultural an



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