Student Records Senior Officer

5 months ago

Cardiff, United Kingdom Learna Ltd Full time

**Main Purpose of the Job**

The main purpose of this role is to ensure the maintenance and provision of student records, in compliance with partner universities’ regulations, for the student body of Learna’s postgraduate courses.

As part of your responsibilities, you will oversee the implementation of AI-driven solutions like ChatGPT to automate standard student inquiries regarding study extensions, extenuating circumstances, and interruptions or suspensions. By leveraging this technology, you'll be able to prioritise more complex tasks, improving overall efficiency within your role as Student Records Senior Officer.

**Key Areas of Responsibility**
- Management and maintenance of accurate student records
- Effecting the policies and procedures for the management of extensions, extenuating/mitigating circumstances and interruptions/suspensions of study including
- Communicating with affected students
- Collating requisite documentation
- Apprising all stakeholders of the details of such processes and student circumstances
- Updating Learna panel members of the proposed agenda in good time for review
- Maintaining accurate records of student outcomes and any specified further actions required
- Coordinating activities for managing extensions (planning and overseeing actions related to extending a student's studies), including
- Managing extenuating/mitigating circumstances
- Managing interruptions/suspensions of study
- Working with both Learna and partner universities
- Ensuring the accuracy of student records held by Learna and the partner universities
- Coordinating support for students with specific learning needs (SpLD), including
- Offering advice on DSA eligibility criteria, required documentation, and available support options
- Review and action the individualised support plans (ISP) for each student, identifying appropriate adjustments and accommodations to enhance their learning experience
- Providing teaching staff with required ISPs in a timely manner
- Working with both Learna and partner colleagues to ensure the accuracy of student records held by the partner universities.
- In addition, the Student Records Senior Officer will also contribute to the wider work of Learna, but not limited to:
**Collaborating in**:

- Preparations for partner universities’ assessment boards including attending and actively participating in those boards and in actions arising from them
- Review of, and actions arising from, feedback received from students and other stakeholders
- Contribute to implementing the policies and procedures:

- For partner university student enrolment
- Academic misconduct

**Requisite Skills**
- In-depth knowledge of the processes and procedures for the provision and maintenance of student records contributing to fair and accurate outcomes for students of Learna’s postgraduate diplomas and master’s degrees programmes
- Knowledge of universities' regulations
- Experience with student record management systems
- Familiarity with disability support services
- Skilled in the analysis and presentation of data
- Excellent communication skills
- Skilled in the prioritisation of tasks and time management

**Benefits**:

- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cardiff: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Student Records Senior Officer

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