Service Deliver Coordinator

3 months ago

Corsham, United Kingdom Airbus Full time

**SECURITY CLEARANCE**:Eligibility to gain UK SC and DV Security Clearance

**TRAVEL REQUIRED**:Occasional

**LOCATION**:Hybrid Working (Typically 3 days in the office and 2 days from home) Chippenham, Wiltshire

**TYPE**:Full time

**WHAT'S IN IT FOR YOU**
- **Financial Reward**:Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
- **Work / Life Balance**:37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday
- **Personal Development**:Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
- **Health & Wellbeing**:Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop.
- **Family and Caregiving**:Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving

Secure Communications is part of Airbus Defence and Space; Europe’s leading defence company. We are a world leader in military satellite communication services, providing solutions that benefit from the company’s 40+ years of experience delivering and maintaining communication services for military and defence users.

Reporting directly to the Service Delivery Lead you will support activities across all stakeholders within Airbus, adhering to both contractual targets and Airbus processes. You will be responsible for collating and producing both internal and external reports of the contract deliverables. You will attend meetings and take minutes as required.

**HOW YOU WILL CONTRIBUTE TO THE TEAM**
- Reporting the P&L of the contract as directed by the Service Lead
- Coordination of customer satisfaction and feedback ideas for improvement.
- Attend and minute meetings as required by the Service Lead
- Collating of KPI reports/Contractual reports

**ABOUT YOU**
- Knowledge of office based IT tools such as Microsoft Office and Google Suite.
- Be able to extract information and formulate reports.
- Familiarity with ITIL processes

**HOW WE CAN SUPPORT YOU**

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.

Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

**LI:MF1**

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
AIRBUS Defence and Space Limited

**Employment Type**:
Permanent**Experience Level**:
Professional

**Job Family**:
Customer Account and Service Management

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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