Application Support Manager

2 weeks ago


Maidstone, United Kingdom INTEC SELECT LIMITED Full time

**Application Support Manager - £70,000 to £80,000 -.NET / Azure**
Our client, a trusted financial services partner is currently recruiting an Applications Support Manager who will lead a team of four team leaders who will responsible for the day to day management, triage & resolution of live system support issues & incidentsvia the internal Service Desk for all in house developed systems.
The Application Support Manager MUST have experience of ITIL,.NET and cloud services to be successful within the opportunity. Our client operates a hybrid (weekly office presence) to be based in Birmingham or Maidstone.
You will be responsible for all low level incidences within our client's complex IT estate and ensure a smooth/simple process when dealing with live system issues/incidents, maintaining visibility, tracking live issues and working closely with key internalstakeholders.
**Role responsibilities**:

- Incident Management: All support request raised to support team will be managed with agreed service level agreement with the business.
- DR Test Verification of systems as per the yearly DR policy.
- All Change Requests (CRs) and Project deliverables are expected to be delivered on agreed timelines.
- Problem Management: Ensuring recurring issues are addressed by the right process and recurring issues escalated to architecture.
- Post Implementation Signoff: Getting signoff from the business that delivery in to production is complete.
- Metrics/ KPI- Calls and tickets ensuring we understand our KPI support numbers on a monthly basis.
- Monitoring of the environment ensuring we stay on top of all issues.
- Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff.
**Core skill set**:

- Experience of.NET and Cloud services (Azure or AWS) is essential
- Intermediate ITIL incident, Problem and Change management skills is essential
- Intermediate communication skills are essential to dealing with business customers and vendors.
- Technical IT training qualifications is beneficial
- ITIL® Foundation Certification is beneficial.
- ITIL Practioner certification (or equivalent) is beneficial.
- Any experience of nCino or MAMBU would be beneficial
3 stage interview process, with a F2F meeting as one of our client's site.
15% Bonus + Work from home options - 30 Days Holiday - Medical Cover - Life Cover - Pension
**Application Support Manager - £70,000 to £80,000 -.NET / Azure


  • Mobile Concierge

    4 weeks ago


    Maidstone, United Kingdom AGS Support Facilities Limited Full time

    **MOBILE Concierge and Safeguarding Officer (NIGHTS)** **Organisation: AGS SUPPORT FACILITIES LIMITED** **We are a Limited Company friendly organisation.** **Area for post vacancy: Maidstone** We specialise in the provision of support, concierge and safeguarding services to providers of supported housing for vulnerable people. This includes a variety of...


  • Maidstone, United Kingdom Kent Fire & Rescue Service Full time

    **Kent Fire and Rescue Service (KFRS) **has an exciting opportunity available for an **Applications Technical Lead** to join our team in **Maidstone. **You will join us on a **full-time, permanent basis, **and in return, you will receive a competitive salary of **£47,076 - £52,397 **per annum.** **Being a part of Kent Fire and Rescue Service** Everyone...

  • Site Manager

    4 weeks ago


    Maidstone, United Kingdom Reed Business Support Full time

    I’m working with a 5* leading house builder who are looking for an Assistant Site Manager looking to step up or Site Manager for a construction site based in Canterbury, Kent, You will need to have an in-depth knowledge of the construction of new build residential properties. You will be tasked with ensuring the delivery of a quality build in accordance...

  • IT Support Analyst

    3 weeks ago


    Maidstone, United Kingdom KHR - Recruitment Specialists Full time

    Role: IT Support AnalystLocation:Maidstone, Kent Competitive + Company Bonus &Benefits Hours: Monday to Friday 8:30 am until 4:30 pm(37.5 Hours)Our client, a leadinginternational manufacturer, is currently recruiting an experiencedIT Support Analyst to join their site in Maidstone. This is anexciting opportunity to join a growing IT supportteam.As an IT...


  • Maidstone, United Kingdom NHS Kent and Medway Integrated Care Board Full time

    Job summary The Digital team presents the opportunity to work in a dynamic and transformational arena. Developments in technology and the changing needs of the NHS mean that Digital services are constantly evolving and migrating to meet demands for innovative solutions and value for money The Commercial Support Officer is a key administrative role...


  • Maidstone, United Kingdom CaseWare Full time

    Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn...


  • Maidstone, United Kingdom Kent County Council Full time

    Advert We are looking to appoint new Public Health Business Support Officers to join our thriving Public Health Business Support Team. These positions will play a vital role in supporting a team of working professionals with their administrative tasks. This is a great opportunity to support Kent's Public Health department in all matters of administration...


  • Maidstone, United Kingdom Kent County Council Full time

    Advert An exciting opportunity has arisen for two Business Support Assistants to join the Business Support Team within the Infrastructure division. The posts will work closely with Business Support Officers in undertaking administrative and business coordination functions. Applicants will have an excellent working knowledge of Microsoft Office including...

  • IT Support Engineer

    4 weeks ago


    Maidstone, United Kingdom Recruit Select Full time

    A well-established Managed Service Provider are actively seeking a full-time IT Support person to work within a busy service desk department. A full UK driving license is required due to site visits The role will primarily incorporate the network administration and support of the IT infrastructure, hosted telephony, and environment of the clients’...


  • Maidstone, United Kingdom Kent County Council Full time

    Advert We are looking for a Management Information Assistant to join a busy team who provide high quality support to professionals using our social care and early help case management systems. The primary aim of the role is to ensure that data on children, young people and their families is accurate and is input in a timely manner. Your main duties will...


  • Maidstone, United Kingdom Kent County Council Full time

    Advert We are seeking an enthusiastic and motivated individual to join our expanding Major Capital Programme Team, responsible for delivering high-value transport and infrastructure projects across Kent. This role offers the opportunity to be involved with over 75 schemes in various stages of development. You will be instrumental in providing high-quality...


  • Maidstone, United Kingdom Rise Technical Recruitment Limited Full time

    **Sales Support Executive** **Open To Graduate Applications** **£25,000 - £27,000 + Training + Progression + Excellent Company Benefits** **Commutable From: Maidstone, Rainham, Rochester, Snodland, Sittingbourne** Are you looking to kick start your sales career with a market leading engineering company who are renowned for investing in their staff? On...

  • IT Systems Support

    1 month ago


    Maidstone, United Kingdom Reflex Computer Recruitment Full time

    **IT Systems Support - Windows Infrastructure Support - Windows Systems Engineer**sought for my Client's Microsoft Server and PC Systems based spacious offices close to**Maidstone, Kent paying** a starting salary of up **£2 8 ,000 per annum plus benefits.Hybrid role 50/50 split of Office ( West Malling) and Home.** **This in house**IT Systems Support -...


  • Maidstone, United Kingdom Protocol Education Full time

    Join Our Team! SEN Learning Support Assistant Needed in Maidstone! Are you enthusiastic about supporting students with Special Educational Needs (SEN) to achieve their full potential? Are you looking for a rewarding opportunity to make a real difference in the lives of young learners? If so, we have the perfect role for you! We are currently seeking a...


  • Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    An exciting opportunity has arisen for a Band 3 Support Secretary within the Clinical Administration Unit for the Ophthalmology department. This post will be based at Tunbridge wells but may require cross site cover between our two sites. A good range of secretarial skills, including knowledge of medical terminology, audio word-processing etc is required....


  • Maidstone, United Kingdom Total Event Solutions Full time

    **Full Time**: Monday to Friday, 08:00 to 16:00 **Based**: Maidstone, Kent **Salary**: £28,000 - £30,000 per year (depending on experience) **Annual Holiday Entitlement**: 28 days inclusive of bank holidays. Total Event Solutions is a division within one of the largest national providers of Traffic Management, Staffing, Personnel and Infrastructure...


  • Maidstone, United Kingdom Intequal Full time

    **Vacancy Overview**: We require an apprentice to join our busy IT helpdesk support environment. The role is client facing in a first line support capacity. **Working Week**: Monday to Friday. 830-1700. **Weekly Wage**: £10400 **Detailed Job Description**: As an IT apprentice, you will be involved in all day to day aspects of IT support for our customer...


  • Maidstone, United Kingdom Kent County Council Full time

    Advert An opportunity has arisen for a business support officer to provide senior, high level administrative support. This is an interesting and varied role working across multiagency partners, the successful postholder will provide support to the wider management team in Adult social care but with a primary focus on supporting the Kent and Medway Prevent...

  • Production Manager

    3 weeks ago


    Maidstone, United Kingdom Astute Technical Recruitment Ltd Full time

    Astutes Power Team are working with an Energy from Waste plant located in Kent, South East England. They are looking for a Production Manager / Deputy Operations Manager to support with the day to day running of the operational aspects of the plant.As Production Manager you'll be responsible for increasing performance & efficiencies, supporting compliance...


  • Maidstone, United Kingdom Kent County Council Full time

    Advert The work of the library service is hugely rewarding and every day the front of house teams makes a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group - from Baby Rhyme Time to internet classes for...