IT Technical Support Apprenticeship

2 months ago


Maidstone, United Kingdom Intequal Full time

**Vacancy Overview**:
We require an apprentice to join our busy IT helpdesk support environment. The role is client facing in a first line support capacity.

**Working Week**:
Monday to Friday. 830-1700.

**Weekly Wage**:
£10400

**Detailed Job Description**:
As an IT apprentice, you will be involved in all day to day aspects of IT support for our customer base. This covers many areas of IT including Cloud Services, Networking, Software Support and Hardware builds and installations.
Some activities will include;
- Point of contact for all incoming support tickets
- Log and manage all reactive service calls onto the service management system
- Passing assessed tickets through to appropriate 2nd level support
- Establish and maintain high levels of process documentation relevant to the role
- Meet personal and team productivity and quality targets in line with Service Centre targets
This is an exciting opportunity to join a hardworking team with no two days being the same.

**Skills Required**:
You should be able to demonstrate an active interest in IT as an IT hobbyist. This might be building custom PC's for instance. You should be able to discuss new technologies and your interest in them.

**Personal Qualities**:

- Interest in IT and Technology in general
- Hardworking and a team player
- Excellent communication skills
- Good timekeeping


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