Apprentice IT Support Analyst
4 weeks ago
Key Responsabilities:
Installing, configuring, and imaging corporate devices such as;, laptops, and Macbooks. Maintaining and troubleshooting IT Applications Managing user accounts on different IT systems, including Active Directory / Entra (Azure). Working across the IT asset management life cycle Supporting and managing Cloud-based systems such as Microsoft Office 365 and Google. Performing end-user data backups and restoration when necessary. Carrying out IT hardware upgrades and repairs. Handling the procurement of IT equipment and consumables. Maintaining and troubleshooting printers and networking devices such as access points as required Offering front-line support and services Assisting IT workshops for hardware and software projects. Maintain our end-user help guides and technical guides
Qualifications and Skills:
Completion of secondary education. Basic understanding of computer systems and technology. Eagerness to learn and develop skills in IT support. Strong interest in troubleshooting hardware and software issues. Familiarity with common software applications, such as Microsoft Office Suite. Willingness to follow instructions and learn from experienced team members. Good communication skills, both verbal and written. Ability to work effectively both independently and as part of a team. Attention to detail and a proactive approach to problem-solving. Flexibility and willingness to adapt to new tasks and challenges. Enthusiasm for acquiring new knowledge and skills in the field of IT support. Valid driver's licence and willingness to occasionally travel for on-site support task-
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