Temporary Technical Support Technician
2 weeks ago
Let KHR help you find the perfect candidate
Role: IT Support Analyst
Competitive + Company Bonus & Benefits
Hours: Monday to Friday 8:30 am until 4:30 pm (37.Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team.
As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.
– Follow up on end customer survey feedback to establish opportunities for future CX improvement.
– Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry.
– Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar)
– Technical knowledge of AD for user and computer management.
– Basic knowledge of Networking, WAN and LAN technologies.
– Technical knowledge of client and service OSs and Microsoft Office applications.
– IT Operating Model change experience.
– Experience in dealing with customers, providing telephone and remote virtual desktop support.
– Service performance measurement and reporting skills.
– Competitive pension package
– EAP Schemes
– KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…
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