Front Office Associate

4 months ago

Aberdeen, United Kingdom Marriott International, Inc Full time

**Additional Information** Salary: £11.05 per hour

**Job Number** 23145509

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels Aberdeen, Overton Circle-Dyce, Aberdeen, Scotland, United Kingdom VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Front Desk Associate

    3 weeks ago

    Aberdeen, United Kingdom Troo Hospitality Limited Full time

    Job DescriptionJob Title: Front Desk AssociateJob Summary:We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Troo Hospitality Limited. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a seamless and memorable...

  • Front Desk Associate

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

    About the Role:We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Mercure Aberdeen Caledonian Hotel. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests and ensuring a seamless experience during their stay.Key Responsibilities:Act as a hotel...

  • Front Office Manager

    2 months ago

    Aberdeen, United Kingdom Hilton Aberdeen Full time

    JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the...

  • Front Office Supervisor

    23 hours ago

    Aberdeen, Aberdeen City, United Kingdom RBH HOTELS UK LTD Full time

    Front Office Supervisor Job DescriptionAt RBH Hotels UK LTD, we're passionate about delivering exceptional service to our guests. As a Front Office Supervisor, you'll play a key role in ensuring our hotel's front office team provides a high standard of service.Key Responsibilities:Deliver exceptional customer service to all hotel guests, ensuring their needs...

  • Front Office Supervisor

    4 hours ago

    Aberdeen, Aberdeen City, United Kingdom RBH HOTELS UK LTD Full time

    Front Office Supervisor Job DescriptionAt RBH Hotels UK LTD, we're passionate about delivering exceptional service to our guests. As a Front Office Supervisor, you'll play a key role in ensuring our hotel's front office team provides a high standard of service.Key Responsibilities:Deliver exceptional customer service to all hotel guests, ensuring their needs...

  • Assistant Front Office Manager

    4 weeks ago

    Aberdeen, United Kingdom Hilton Aberdeen Full time

    JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the...

  • Front Desk Associate

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

    Job Title: Front Desk AssociateJob Summary:Troo Hospitality is seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Mercure Aberdeen Caledonian Hotel. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and...

  • Front Desk Associate

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

    Job Title: Front Desk AssociateJob Summary:Troo Hospitality is seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Mercure Aberdeen Caledonian Hotel. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and...

  • Hotel Front Office Manager

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom RBH Management Full time

    Job Summary:The Front Office Manager will be responsible for leading the Front Office operation, ensuring quality standards are maintained in line with Hilton Brand Standards. This includes ensuring the delivery of an exceptional guest experience, managing customer enquiries and requests for bookings, and achieving the best revenue streams.Key...

  • Front Desk Associate

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

    Job Title: Front Desk AssociateJob Summary:Troo Hospitality is seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Mercure Aberdeen Caledonian Hotel. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and...

  • Front Desk Associate

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

    Job Title: Front Desk AssociateJob Summary:Troo Hospitality is seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Mercure Aberdeen Caledonian Hotel. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and...

  • Assistant Front Office Manager

    4 weeks ago

    Aberdeen, AB10, Aberdeen, United Kingdom Hilton Aberdeen Full time

    JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the...

  • Front Desk Associate

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Village Hotels Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Village Hotel Club. As a key member of our reception team, you will be responsible for providing exceptional customer service and ensuring that every guest receives a warm and welcoming experience.Key ResponsibilitiesProvide personalized service to guests,...

  • Front Desk Associate

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Village Hotels Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Village Hotel Club. As a key member of our reception team, you will be responsible for providing exceptional customer service and ensuring that every guest receives a warm and welcoming experience.Key ResponsibilitiesProvide personalized service to guests,...

  • Front Desk Associate

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Village Hotels Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Village Hotel Club. As a key member of our reception team, you will be responsible for providing exceptional customer service and ensuring that every guest receives a warm and welcoming experience.Key ResponsibilitiesProvide personalized service to guests,...

  • Front Desk Associate

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Village Hotels Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Village Hotel Club. As a key member of our reception team, you will be responsible for providing exceptional customer service and ensuring that every guest receives a warm and welcoming experience.Key ResponsibilitiesProvide personalized service to guests,...

  • Front Office Ambassador

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

    Receptionist - Aberdeen, Aberdeenshire Mercure Aberdeen Caledonian Hotel £11.44phMercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.Job OverviewWe are seeking a skilled and enthusiastic Receptionist to join our Front Office team at the Mercure Aberdeen Caledonian Hotel. As a key member of our...

  • Front Office Ambassador

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

    Receptionist - Aberdeen, Aberdeenshire Mercure Aberdeen Caledonian Hotel £11.44phMercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.Job OverviewWe are seeking a skilled and enthusiastic Receptionist to join our Front Office team at the Mercure Aberdeen Caledonian Hotel. As a key member of our...

  • Front Desk Associate with Food and Beverage Responsibilities

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Residence Inn Aberdeen Full time

    Residence Inn Aberdeen, a leading hospitality company, is seeking a highly skilled Front Desk Associate with Food and Beverage Duties to join our team. Our hotel, located in the heart of Aberdeen, offers a unique blend of comfort and convenience to our guests.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and...

  • Front Office Night Manager

    1 day ago

    Aberdeen, Aberdeen City, United Kingdom RBH HOTELS UK LTD Full time

    Lead Across Two Dynamic Hotels!At RBH Hospitality Management, we believe our people are our greatest assets. We prioritize their well-being, diversity, and individuality, setting us apart from competitors and earning us a Top 30 Best Places to Work in Hospitality rating. We're passionate about the industry and seek talented individuals to join our...