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Front Desk Associate

2 months ago

Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

About the Role:

We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Mercure Aberdeen Caledonian Hotel. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests and ensuring a seamless experience during their stay.

Key Responsibilities:

  • Act as a hotel ambassador, representing the brand and company at all times.
  • Comply with all Security and Health & Safety policies.
  • Maintain high standards of attention to detail and provide excellent customer service.
  • Work under supervision, be polite and helpful to colleagues and guests, and possess good communication skills.
  • Communicate effectively with multi-cultural clientele and possess a positive, motivated, friendly, and trustworthy outlook.
  • Act upon guest feedback to continually improve our services.
  • Continuously improve personal knowledge and skills, and be actively involved in creating office best practices.

Troo Hospitality Benefits:

  • Pension Scheme: A comprehensive pension scheme to ensure your financial stability.
  • Employee Assistance Programme: A supportive programme to provide guidance and support when needed.
  • Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
  • Employee Discount Rates: Exclusive access to unbeatable travel discounts for you and your loved ones.
  • Perks Galore with Reward Gateway: Explore a world of exciting offers on entertainment, fitness, shopping, and more.
  • Refer a Friend Scheme: Share the greatness of Troo Hospitality and enjoy bonuses for every new recruit.
  • Long Service Incentives: Celebrate your dedication with special rewards and recognition for your loyalty.
  • Meals on Duty: Enjoy free meals on duty to fuel your success.