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Front Desk Associate

2 months ago

Aberdeen, United Kingdom Troo Hospitality Limited Full time
Job Description

Job Title: Front Desk Associate

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Troo Hospitality Limited. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a seamless and memorable experience for all visitors.

Key Responsibilities:

  • Act as a hotel ambassador, representing the brand and the company at all times
  • Comply with all Security and Health & Safety policies
  • Maintain high standards of attention to detail and quality of service
  • Work under supervision, be polite and helpful to both colleagues and guests, and have good communication skills
  • Have a good level of spoken and written English and the ability to communicate and interact with multi-cultural clientele
  • Act upon guest feedback to continually improve our experiences
  • Look for ways to continuously improve personal knowledge and skills and be actively involved with leaders in the creation of office best practices

Benefits:

  • Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability
  • Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs
  • Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars
  • Mind-Blowing Employee Discount Rates: As a Troo Hospitality team member, you get exclusive access to unbeatable travel discounts
  • Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway
  • Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme
  • Long Service Incentives: Dedication deserves celebration Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years
  • Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours