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Front Office Ambassador
2 months ago
Receptionist - Aberdeen, Aberdeenshire
Mercure Aberdeen Caledonian Hotel
£11.44ph
Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.
Job Overview
We are seeking a skilled and enthusiastic Receptionist to join our Front Office team at the Mercure Aberdeen Caledonian Hotel. As a key member of our team, you will be responsible for providing exceptional customer service to our guests and ensuring a seamless check-in and check-out experience.
Key Responsibilities
- Hotel Ambassador: Represent the hotel and the company with a friendly, warm personality, and a keen eye for detail.
- Security and Health & Safety: Comply with all Security and Health & Safety policies, ensuring a safe and secure environment for our guests and staff.
- Communication Skills: Possess good communication skills, both written and verbal, to effectively interact with guests, colleagues, and management.
- Team Player: Work collaboratively with the Front Office team to achieve excellent customer service and maintain high standards.
- Continuous Improvement: Act upon guest feedback to continually improve our services and experiences.
Troo Hospitality Benefits
- Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
- Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
- Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.
- Perks Galore: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme.
- Long Service Incentives: Dedication deserves celebration Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.