Assistant Front Office Manager

2 weeks ago

Aberdeen, United Kingdom Hilton Aberdeen Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF - Assistant Front Office Manager

Reporting directly to the Front Office Manager, the Assistant Front Office Manager will ensure quality standards are maintained in line with Hilton Brand Standards throughout their area of responsibility.

As Assistant Front Office Manager you will help lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also assist with recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

Main responsibilities include:

  • In the absence of Front Office Manager take charge of the operations of Front office Department.
  • Responsible for managing and motivating the Front Office team to provide a high standard of service for customers.
  • Provide feedback to the team members on their performances and improvements
  • Responsible for managing staffing schedules, shift changes and payroll.
  • Responsible for scheduling front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
  • Stay current with all hotel services as well as VIP requests and special events.
  • Project a professional manner with an emphasis on hospitality and Guest service.
  • Ensure the department delivers a consistently high standard of guest service.
  • Anticipate the needs of guests and respond promptly and accordingly.
  • Liaise with Operational departments through daily huddle and in person to ensure they are up to date on guest feedback and hotel business.
  • Supervision of Hotels guest feedback portals including direct correspondence, SALT, and 3rd party internet review sites.
  • Compiling regular updates on guest feedback to Hotels Senior Management Team.
  • Responsible for day-to-day queries, complaints and issues that arise in the hotel.
  • Attend scheduled Operations and Head of Department meetings in absence of the Front Office Manager.
  • Ensure reasonable care is taken for the Health and Safety of yourself, team members, guests, and contractors in the hotel premises.
  • Provide cover on the hotels POD team.
  • Proactively seek opportunities and ways to maximise revenue and develop service delivery.
  • Ensure that the hotels most valued guests receive the levels of service expected within the lounge.

Execute tasks as instructed by the Front Office Manager

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year
  • Free Gym and Pool Facilities - help you save some extra £££
  • Live in Available to get you started

To learn more about our full benefits package, click here to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH


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