Front of House Receptionist

7 months ago

Aberdeen, United Kingdom Temple Medical Full time

**Exciting Job Opportunity at Temple Clinic**

Join our award-winning Front of House Team and be part of an exceptional private medical clinic in the heart of the city centre. Temple Clinic is renowned for providing advanced aesthetic treatments, skin solutions, lifestyle medicine and weight loss management. We are currently seeking an individual with a strong background in customer service and administration, with some HR experience to join our dynamic team.

As a valued member of our clinic, you will contribute to our ongoing success by delivering exceptional service to our patients. We firmly believe that our staff are the cornerstone of our clinic. We offer a competitive salary, a comprehensive benefits package, and unparalleled opportunities for career development. This is much more than just a job; it is a chance to be part of a dedicated team committed to making a difference in people's lives.

We are seeking individuals who possess a combination of energy, dedication, and a genuine passion for the industry. In addition to the required skills and attributes listed below, we value personable people who can contribute to our positive and welcoming clinic environment:
**Main Purpose of the Role**:
As a Front of House Receptionist, you are one of the faces of Temple Clinic, often being the first point of contact for patients. It is essential to welcome patients in a friendly, professional, and happy manner to set a positive tone for their experience. The role demands excellent multitasking, attention to detail, communication, and accurate recording of information.

You will support the team, who have a busy and varied workload, assisting in the daily operations to ensure the clinic runs efficiently. Your tasks will include both administrative duties and general housekeeping.

**Role Summary**:
**Clinic Presentation and Maintenance**:

- Ensure the clinic is tidy and presentable at all times.
- Replenish stock as needed.
- Assist with general housekeeping and maintaining the reception area.

**Patient Interaction and Care**:

- Welcome patients and visitors warmly, both in person and on the telephone, directing enquiries appropriately.
- Keep patient appointments on schedule by notifying practitioners of arrivals, reviewing service delivery, and informing practitioners of any delays.
- Reassure patients by anticipating their needs and answering their questions.

**Administrative Duties**:

- Ensure availability of patient information by filing and retrieving records promptly.
- Maintain accurate patient accounts by recording and updating personal and financial information.
- Manage patient billing by recording and collecting patient charges.
- Organise postal orders and maintain records accordingly.
- Update Front of House trackers.
- Liaison with external HR company
- Liaison with external contractors
- Support the organisation of clinic events

**Confidentiality and Compliance**:

- Protect patients' rights by maintaining the confidentiality of personal and financial information.
- Follow clinic policies and procedures and report any necessary changes.
- Act as a key holder, sharing the responsibility for opening and closing the clinic daily.

**Team and Training**:

- Attend periodic clinical and retail training sessions to maintain a good awareness of the services offered.
- Participate in monthly clinic meetings, actively contributing and sharing in the chairing of these meetings.
- Behave as a team player, supporting colleagues in their roles.

In addition to the required skills and attributes listed below,
- Appropriate experience in a reception role
- Strong administrative skills
- Advanced Microsoft Office proficiency
- First-class customer service experience
- Excellent multitasking abilities
- Superb organisational skills
- Some HR experience

This part-time role requires flexibility in terms of working hours and days, including evenings and weekends.

**Job Type**: Part-time

Hours: 30 over 4 days

£12 per hour

**Benefits**:
**Dynamic Learning Opportunities**:We empower our employees to excel, offering opportunities for career progression and skill development. With a team around you to support you.

**Diverse and Inclusive Environment**: Flourish in a workplace that celebrates diversity and promotes an inclusive atmosphere where everyone is valued.

**Discounts**:Benefit from discounts on a wide range of treatments and products we have at the clinic.

**Exclusive Access**:Enjoy early access to new products and try out new treatments we bring to the clinic.

**Family & Friend Perks**:Your loved ones can also enjoy our treatments and products with special discounts for friends and family.

**Work Events**: Engage in numerous team activities, including annual BBQ, Christmas Party and attending events such as the prestigious Aesthetic Awards.

**Company pension**:automatic enrolment into the company pension scheme

**Flexible working arrangements**:whenever possible, allowances are made to acc

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