Assistant Front Office Manager

2 months ago

Aberdeen, Aberdeen City, United Kingdom Hilton Aberdeen Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF - Assistant Front Office Manager

Reporting directly to the Front Office Manager, the Assistant Front Office Manager will ensure quality standards are maintained in line with Hilton Brand Standards throughout their area of responsibility.

As Assistant Front Office Manager you will help lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also assist with recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

Main responsibilities include:

In the absence of Front Office Manager take charge of the operations of Front office Department.
Responsible for managing and motivating the Front Office team to provide a high standard of service for customers.
Provide feedback to the team members on their performances and improvements
Responsible for managing staffing schedules, shift changes and payroll.
Responsible for scheduling front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
Stay current with all hotel services as well as VIP requests and special events.
Project a professional manner with an emphasis on hospitality and Guest service.
Ensure the department delivers a consistently high standard of guest service.
Anticipate the needs of guests and respond promptly and accordingly.
Liaise with Operational departments through daily huddle and in person to ensure they are up to date on guest feedback and hotel business.
Supervision of Hotels guest feedback portals including direct correspondence, SALT, and 3rd party internet review sites.
Compiling regular updates on guest feedback to Hotels Senior Management Team.
Responsible for day-to-day queries, complaints and issues that arise in the hotel.
Attend scheduled Operations and Head of Department meetings in absence of the Front Office Manager.
Ensure reasonable care is taken for the Health and Safety of yourself, team members, guests, and contractors in the hotel premises.
Provide cover on the hotel's POD team.
Proactively seek opportunities and ways to maximise revenue and develop service delivery.
Ensure that the hotels most valued guests receive the levels of service expected within the lounge.

Execute tasks as instructed by the Front Office Manager
WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family

Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year
Free Gym and Pool Facilities - help you save some extra £££
Live in Available to get you started

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

  • Assistant Front Office Manager

    2 weeks ago

    Aberdeen, AB10, Aberdeen, United Kingdom Hilton Aberdeen Full time

    JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the...

  • Front Office Manager

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Hilton Aberdeen Full time

    JOIN OUR FAMILYAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the...

  • Hotel Front Office Manager

    6 days ago

    Aberdeen, Aberdeen City, United Kingdom RBH Management Full time

    Job Summary:The Front Office Manager will be responsible for leading the Front Office operation, ensuring quality standards are maintained in line with Hilton Brand Standards. This includes ensuring the delivery of an exceptional guest experience, managing customer enquiries and requests for bookings, and achieving the best revenue streams.Key...

  • Administrative Assistant

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Office Angels Full time £12

    Are you seeking temporary employment opportunities? Office Angels National Accounts is currently in search of a temporary cover for a client in need of an Administrative Assistant. Position Overview: This role involves providing essential support in an office environment, ensuring smooth operations and effective communication. Key Responsibilities: - Manage...

  • Front Desk Operations Manager

    7 days ago

    Aberdeen, Aberdeen City, United Kingdom RBH Management Full time

    Job Summary:The Front Office Manager will be responsible for leading the Front Office operation, ensuring quality standards are maintained in line with Hilton Brand Standards. This includes ensuring the delivery of an exceptional guest experience, managing customer enquiries and requests for bookings, and overseeing payroll, recruitment, and development of...

  • Assistant Front Office Manager

    2 months ago

    Aberdeen, Aberdeen City, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Aberdeen, Guestrow, Aberdeen, Scotland, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room...

  • Lead Front End Engineer

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Scantec Recruitment Full time

    Position OverviewLead Front End EngineerScantec Recruitment is in search of a skilled and proactive Lead Front End Engineer to oversee a range of interdisciplinary front end projects within the Oil & Gas, Hydrogen, and Carbon Capture and Storage (CCS) industries. The ideal candidate will be responsible for guiding initiatives up to, and occasionally...

  • Front Desk Associate

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

    About the Role:We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Mercure Aberdeen Caledonian Hotel. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests and ensuring a seamless experience during their stay.Key Responsibilities:Act as a hotel...

  • Front Desk Coordinator

    6 days ago

    Aberdeen, Aberdeen City, United Kingdom TRAC Energy Full time

    Job SummaryThe Front Desk Administrator will play a crucial role in creating a positive first impression for visitors and clients, while efficiently managing all reception duties. This position is essential in supporting the successful delivery of projects, aligning with organizational systems, and exceeding customer expectations.Key ResponsibilitiesGreet...

  • Front Desk Coordinator

    4 days ago

    Aberdeen, Aberdeen City, United Kingdom OCS Group Full time

    About The RoleAs a Front Desk Coordinator, you will serve as the primary point of contact for all visitors and staff to the building, providing a professional and welcoming first impression.Location: Corporate EnvironmentVacancy Type: Permanent Part-TimeHours Per Week: 27.5Monday to Friday, 07:00 to 12:30 and/or 12:30 to 18:00You will work in a fast-paced...

  • Front Desk Coordinator

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom OCS Group Full time

    About The RoleAs a Front Desk Coordinator, you will serve as the primary point of contact for all visitors and staff to the building, providing a professional and welcoming first impression.Location: Corporate EnvironmentVacancy Type: Permanent Part-TimeHours Per Week: 27.5Monday to Friday, 07:00 to 12:30 and/or 12:30 to 18:00You will work in a fast-paced...

  • Front Desk Associate

    4 days ago

    Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

    Job Title: Front Desk AssociateJob Summary:Troo Hospitality is seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Mercure Aberdeen Caledonian Hotel. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and...

  • Front Desk Associate

    4 days ago

    Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

    Job Title: Front Desk AssociateJob Summary:Troo Hospitality is seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Mercure Aberdeen Caledonian Hotel. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and...

  • Customer Service Manager

    6 days ago

    Aberdeen, Aberdeen City, United Kingdom RBH Management Full time

    About the Role:The Front Office Manager will be responsible for leading the Front Office operation, ensuring the delivery of an exceptional guest experience and achieving the best revenue streams. This includes overseeing payroll, recruitment, and the continual development of the front office team, as well as managing and motivating the team to provide a...

  • Front Desk Associate

    1 day ago

    Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

    Job Title: Front Desk AssociateJob Summary:Troo Hospitality is seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Mercure Aberdeen Caledonian Hotel. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and...

  • Front Desk Associate

    1 day ago

    Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

    Job Title: Front Desk AssociateJob Summary:Troo Hospitality is seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Mercure Aberdeen Caledonian Hotel. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and...

  • Front of House Team Member

    11 hours ago

    Aberdeen, Aberdeen City, United Kingdom German Doner Kebab Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Front of House Team Member to join our team at German Doner Kebab. As a Front of House Team Member, you will be the face of our brand, providing exceptional customer service and ensuring that every guest has a memorable dining experience.Key ResponsibilitiesProvide outstanding customer service,...

  • Front of House Team Member

    8 hours ago

    Aberdeen, Aberdeen City, United Kingdom German Doner Kebab Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Front of House Team Member to join our team at German Doner Kebab. As a Front of House Team Member, you will be the face of our brand, providing exceptional customer service and ensuring that every guest has a memorable dining experience.Key ResponsibilitiesProvide outstanding customer service,...

  • Front Desk Associate with Food and Beverage Responsibilities

    6 days ago

    Aberdeen, Aberdeen City, United Kingdom Residence Inn Aberdeen Full time

    Residence Inn Aberdeen, a leading hospitality company, is seeking a highly skilled Front Desk Associate with Food and Beverage Duties to join our team. Our hotel, located in the heart of Aberdeen, offers a unique blend of comfort and convenience to our guests.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and...

  • Front Desk Associate

    4 days ago

    Aberdeen, Aberdeen City, United Kingdom Village Hotels Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Village Hotel Club. As a key member of our reception team, you will be responsible for providing exceptional customer service and ensuring that every guest receives a warm and welcoming experience.Key ResponsibilitiesProvide personalized service to guests,...