Helpline Administrator

6 months ago


Watford, United Kingdom KPMG Full time

**Job details**:
**Location**:Watford

**Capability**:KPMG Business Services

**Experience Level**:Associate/Assistant Manager

**Type**:Full Time or Part Time

**Service Line**:Finance Operations

**Contract type**:Fixed term contract

**Job description**:

- Overall purpose of the job
- To work on a busy helpline, supporting all staff in UK based offices on the use of KPMG’s core Finance and Engagement Management systems.- Main duties and responsibilities
- The Helpline Administrator faces a steep learning curve as a new joiner and the following tasks and skills would be required after on-the-job training:
- To work as part of a team to provide a best practice model of customer service, meeting the required KPI and SLA targets
- To be able to effectively train and coach staff on all aspects of the financial and engagement management systems, as required
- To maintain a constant awareness of business and political issues; keeping up to date with relevant IT skills, system development, software enhancements, policy decisions and newly recommended procedures
- To develop trouble shooting skills; establishing and investigating problems and finding resolutions, ensuring customer satisfaction
- To liaise with other areas of European Finance, the client facing functions and IT Services to investigate issues that cannot be resolved immediately. Discussing possible workarounds and following up solutions, as required
- To maintain a constant level of in-depth understanding of financial information, its interpretation and use in all situations using best practice reporting parameters and manipulation of formulae
- To gain a full understanding of the client structure
- To gain a full understanding of the links between the finance and engagement management systems used by the firm.
- The derivation, calculation and interpretation of the firm’s Key Performance Indicators
- To contribute to the knowledge base of all current procedures, rules and policies defined by the firm to ensure correct advice is provided at all times
- An understanding of the rest of UK Finance’s processing procedures and Service Level Agreements
- To provide assistance to Helpline colleagues, sharing knowledge and working through problems and solutions together, where appropriate
- To maintain a call logging system, monitoring calls carefully and logging them accurately to enable effective call analysis
- To update Helpline working practices and procedural documentation to reflect on-going changes

Key aspects:

- Excellent verbal and written communication skills
- A background in customer service is preferable
- Commitment, flexibility and reliability is essential
- A good level of computer literacy

**Why KPMG Business Services at KPMG?**:
Every day our firm performs better because of how we work together, as one team, each the best at what we do. The difference we make shines through to our people and our clients. We’re KPMG Business Services (KBS). We’re a cross-functional team, bringing together experts across a wide range of critical activities which help to grow, run and protect our business. From HR and Learning, Finance, Procurement, Facilities and Operations, through to Risk and Legal, Corporate Affairs, and Market Development, our approach is focused on driving the improved performance of the firm. We work shoulder to shoulder with our client-facing teams and we focus on delivering our services in ways which help to drive efficiency, improve quality and enhance our firm’s brand and reputation.

Read about KPMG Business Services



  • Watford, United Kingdom KPMG Full time

    **Job details**: **Location**:Watford **Capability**:KPMG Business Services **Experience Level**:Associate/Assistant Manager **Type**:Full Time or Part Time **Service Line**:OEH **Contract type**:Fixed term contract **Job description**: **Senior Finance Associate (12-month FTC)** The KPMG Business Services function is a cornerstone of our UK business....


  • Watford, United Kingdom Wenzel's The Bakers Full time

    **Wenzel’s The Bakers Office Administrator role**: **Location: Sunley House Old's Approach,Tolpits Lane,Watford,WD18,9TB** To find out **about Wenzel's** please follow the link, You can also find us on** **Instagram**, **Facebook** and **Twitter**.** **About us**:Wenzel’s the Bakers has been serving delicious baked goods and savoury treats for over 40...


  • Watford, United Kingdom Gap Group Full time

    **GAP Group Apprentices** are a key in ensuring our Depots have the right level of expertise, today, tomorrow and in future. As an Apprentice Hire & Sales Co-ordinator (HSC) you will be enrolled in a blended learning programme where **you will gain NVQ Level 2 in Hire Desk Operations**through a mixture of on the job experience and online training through a...


  • Watford, United Kingdom KPMG Full time

    **Job details**: **Location**:Watford **Capability**:KPMG Business Services **Experience Level**:Associate/Assistant Manager **Type**:Full Time **Service Line**:Finance Operations **Contract type**:Fixed term contract **Job description**: The Finance Operational Excellence Hub (OEH) provides Finance transactional support to our UK Business and through...


  • Watford, United Kingdom KPMG-UnitedKingdom Full time

    Job description Credit Control Administrator (12 month FTC) Base Location: Watford plus network of 20 offices nationally: The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters. Within Central Services we are part of a community of experts...


  • Watford, Hertfordshire, United Kingdom Wenzels Full time

    Wenzel's The Bakers is a renowned bakery with a commitment to excellence. We are seeking an exceptional Corporate Support Professional to join our team at the Head Office.About the RoleThe ideal candidate will be responsible for managing office operations, ensuring a smooth and efficient workflow. This role requires a proactive and organised individual who...


  • Watford, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

    An exciting opportunity has arisen within the Cardiology Department in West Hertfordshire Teaching Hospitals NHS Trust, based at Watford General Hospital. We are looking for a part-time Cardiac Physiology Support Coordinator to work within the Cardiac Devices Clinic. We are looking for a forward thinking, highly motivated, enthusiastic individual, who will...


  • Watford, United Kingdom KPMG Full time

    **Job details**: **Location**:Watford **Capability**:KPMG Business Services **Experience Level**:Associate/Assistant Manager **Type**:Full Time **Service Line**:OEH **Contract type**:Fixed term contract **Job description**: **Senior Payroll Assistant - 12 months FTC - Watford** **Base Location**: Watford The Finance Operational Excellence Hub (OEH)...

  • Receptionist

    6 months ago


    Watford, United Kingdom Lah Property Marketing Full time

    **Description**: **Front of House Receptionist, 2.5 days pw** **Watford** **£14,040** We have an opportunity for a part time receptionist to work as part of a job share team in a prestigious office building on the outskirts of Watford. You will enjoy delivering a first class and friendly visitor experience. You will also be efficient in office...

  • Cleaner

    6 months ago


    Watford, United Kingdom Wenzel's The Bakers Full time

    **Wenzel's the Bakers Cleaner** **Location: Old's Approach Sunley House Topits Lane Watford WD18 9TB** To find out **about Wenzel's** please follow the link, You can also find us on **Instagram**, **Facebook** and **Twitter**.** **What we offer**: - Free meal provided every shift and 50% off all other food. - Enrolment to company pension scheme - Holiday...

  • Hgv Driver

    6 months ago


    Watford, United Kingdom Gap Group Full time

    Our team is the best in the industry - is it time for you to join us? **The Role** The role of the HGV Driver involves loading, delivering and collecting of heavy plant equipment to and from the customer sites in a timely and professional manner whilst driving responsibly and safely within the law at all times. When on customer sites, there may be a...


  • Watford, United Kingdom Wenzel's The Bakers Full time

    **Wenzel's The Bakers; Customer Care Coordinator Role**: **Location**:Sunley House, Old's Approach, Tolpits Lane, Watford, WD18 9TB **What we offer**: - Free meal provided every shift and 50% off all other food. - Enrolment to company pension scheme - Holiday entitlement of 28 days including bank holidays. - Day off for your Birthday - paid day off in...


  • Watford, United Kingdom Wenzel's The Bakers Full time

    **Wenzel's The Bakers; Social Media Customer Service Coordinator Role**: **Location**:Sunley House, Old's Approach, Tolpits Lane, Watford, WD18 9TB **What we offer**: - Free meal provided every shift and 50% off all other food. - Enrolment to company pension scheme - Holiday entitlement of 28 days including bank holidays. - Day off for your Birthday - paid...

  • Receptionist

    6 months ago


    Watford, United Kingdom Lah Property Marketing Full time

    **Description**: **Receptionist - part time** **Watford** **£12,870** We have an opportunity for a first class receptionist to deliver an exemplary reception service for a large retail Jewellery Company, with brands in the US, UK and Canada. This exciting role is based in a prestigious building at a business park on the outskirts of Watford. You will...


  • Watford, United Kingdom Lah Property Marketing Full time

    **Description**: Mobile Cover Receptionist Location: Watford / St Albans / Milton Keynes / Northampton Salary: £12.00 per hour Are you looking for a dynamic and flexible role that allows you to showcase your exceptional reception skills? Look no further! We are currently seeking a Front of House Reception - Mobile Cover Representative to join our...


  • Watford, United Kingdom Lah Property Marketing Full time

    **Description**: Mobile Cover Receptionist Location: Birmingham Salary: £12.00 per hour Are you looking for a dynamic and flexible role that allows you to showcase your exceptional reception skills? Look no further! We are currently seeking a Front of House Reception - Mobile Cover Representative to join our team. As a Front of House Reception - Mobile...

  • Receptionist

    6 months ago


    Watford, United Kingdom Lah Property Marketing Full time

    **Description**: **Receptionist** **Watford** **£12,870 part time** We have an opportunity for a first class receptionist to deliver an exemplary reception service for a large retail Jewellery Company, with brands in the US, UK and Canada. This exciting role is based in a prestigious building at a business park on the outskirts of Watford. You will take...


  • watford, hertfordshire, United Kingdom phs Group Full time

    About The RoleJob Title: Baler and Compactor Field Service EngineerDivision: phs Wastekit Purpose of RoleService Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and set with our...


  • Watford, Hertfordshire, United Kingdom phs Group Full time €33,425 - €45,000

    About The Role Job Title: Baler and Compactor Field Service Engineer Division: phs Wastekit Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and set with our...