Social Media Customer Service Coordinator

2 weeks ago


Watford, United Kingdom Wenzel's The Bakers Full time

**Wenzel's The Bakers; Social Media Customer Service Coordinator Role**:
**Location**:Sunley House, Old's Approach, Tolpits Lane, Watford, WD18 9TB

**What we offer**:

- Free meal provided every shift and 50% off all other food.
- Enrolment to company pension scheme
- Holiday entitlement of 28 days including bank holidays.
- Day off for your Birthday - paid day off in addition to your holiday entitlement.
- Staff incentives including competitions and bonus schemes
- Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes.
- Free employee benefit scheme, offering discounts at almost 1000 online and instore retailers, gyms, restaurants, cinemas travel and lots more
- A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support

**Pay & Hours**:
We offer a competitive pay of up to £12.00 per hour for role depending on experience. 20 hours per week over 5 days.

**The Role**:
At Wenzel's, we have an exciting opportunity for a Social Media Customer Service Coordinator to join our team. In this position, you'll play a crucial role in our Office Team, contributing to the smooth running of daily operations. Your responsibilities will include responding to customer queries and inquiries through social media channels and ensuring effective communication and customer satisfaction.

**Key Responsibilities**:

- Manage community interactions, address shop requirements and respond to customer inquiries and challenges
- Coordinate internal staffing needs, ensuring a seamless flow of daily activities
- Maintain an organised and welcoming office environment
- Be a point of contact for our team and valued customers, fostering a positive community atmosphere
- Collaborate with the Marketing Team to maintain the accuracy of Wenzel's brand voice

**What We're Looking For**:

- Excellent organisational and multitasking skills.
- Strong communication abilities and a customer-focused mindset.
- Experience in office administration and community management.
- A proactive approach to problem-solving and decision-making.
- Ability to work independently and as part of a team

**Benefits**:

- Competitive salary
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Employee discounts on our delicious products.

**How to Apply**:
Wenzels the Bakers is an equal opportunities employer and strongly supports diversity in the workplace.



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