Member Support Hub Team Lead
7 months ago
**Location**:
- Sheffield, UK
**Job function**:
- Operations - National
**Employment type**:
- Fixed Term Contract
**Hours of work**:
- 35
**Ref no**:
- MSHOps_0124
Member Support Hub Team Lead
- Home-based with travel to Sheffield, South Yorkshire
- About Us
- We’re Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. Founded in 1915, by Sir Arthur Pearson, to help the many veterans losing their sight after the First World War, we have supported those blinded in subsequent wars and military engagements, including the Second World War, and more recently, the conflicts in the Faulklands, Iraq and Afghanistan.
- We’re one transformational team that believes every vision-impaired veteran should be able to lead the life they choose.
- We are currently seeking a Member Support Hub Team Lead to join our team on a full-time basis for a six month fixed-term contract, working 35 hours per week.
- The Benefits
Competitive salary
- Generous annual leave with the option to buy additional days (pro rata)
- Pension scheme with generous employer contributions
- Healthcare cash plan
- Access to legal services and mental health support
- Employee assistance programme
- Paid professional subscriptions and discounts
- Home working allowance
- Professional and personal development
- Enhanced pay
If you have experience of managing staff within a not-for-profit or social care environment, this is an exceptional opportunity to step into a rewarding role with our dedicated charity.
- You’ll have the chance to contribute to our transformative vision, leading a passionate team and ensuring every vision-impaired veteran receives the support they deserve.
- The Role
- As a Member Support Hub Team Lead, you will manage the delivery of our Member Support Hub (MeSH) services.
- The MeSH team is made up of Sight Loss Advisors, Technology Practitioners and Vision Rehabilitation Specialists who staff phone lines providing a range of support. This includes eye health concerns, IT and equipment training and troubleshooting, navigating both internal and external services and connecting members with equipment recycling services. The team also provides signposting to our National Creative Wellbeing Service which mails out arts and crafts activities for members.
- Overseeing the day-to-day operations of our Member Support Hub, you’ll line manage and support staff and volunteers, oversee rotas and ensure the smooth running of the service.
- Managing the contact centre, you’ll support the delivery of multidisciplinary support and advice for our members, referring them to the appropriate type of support depending on their queries.
- Additionally, you will:
Provide monthly statistical reports
- Manage the service budget
- Monitor health and safety, safeguarding and risk management procedures
- Participate in member equipment trials and evaluations
- Develop partnerships and collaborate with local/external services
About You
- To be considered as a Member Support Hub Team Lead, you will need:
Experience of managing professional staff within a not-for-profit/social care environment
- Experience of managing and leading a telephone-based advice service
- Extensive knowledge of resources available for older people and adults with disabilities
- Up-to-date knowledge in the field of vision impairment
- To be highly organised with the ability to self-manage a comprehensive, complex workload
- Excellent networking and interpersonal skills
Other organisations may call this role Team Leader, Volunteer & Service User Team Leader, Support Team Leader, Customer Support Team Leader, Care Team Leader, Hub Manager, Support Hub Manager, or Service Manager.
- Webrecruit and Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
- So, if you want to step into a rewarding role where you can make a positive difference as a Member Support Hub Team Lead, please apply. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
-
Careers Hub Lead
7 months ago
Sheffield, United Kingdom South Yorkshire Mayoral Combined Authority Full time**Job description** **Hours**:Post 1: 37 Hours Mon - Fri. **Contract**: Permanent. **Salary**: £46,549 - £49,590 per annum **Location**: Sheffield **Hours**: 37 hours per week **Contract**: Permanent **Salary**: £42,503- £45,495 per annum **Head office**: Sheffield The South Yorkshire Mayoral Combined Authority (MCA) brings together the local...
-
Careers Hub Lead
7 months ago
Sheffield, United Kingdom South Yorkshire Mayoral Combined Authority Full time**Job description** **Hours**:Post 1: 37 Hours Mon - Fri. **Contract**: Permanent. **Salary**: £42,503 - £45,495 per annum **Location**: Sheffield **Hours**: 37 hours per week **Contract**: Permanent **Salary**: £42,503- £45,495 per annum **Head office**: Sheffield The South Yorkshire Mayoral Combined Authority (MCA) brings together the local...
-
Support Hub Receptionist
1 week ago
Sheffield, United Kingdom The Growth Company Full timeThe Growth Company have a fantastic opportunity within the Justice Service team for a Receptionist/Administrator to support participants to engage and settle into their hub experience by welcoming them, providing information and hub introductions and by providing cover for the reception area as participants and visitors arrive. **Key Responsibilities** -...
-
Team Leader
7 months ago
Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeThis is an exciting opportunity within the new Patient’s Booking Hub Management Team. The Patients Booking Hub will bring together the best in outpatient appointment booking practice from around the existing Trust departments. The development of the Patients’ Booking Hub supported by innovative technology will ensure patients receive a high-quality...
-
Support Team Lead
3 weeks ago
Sheffield, Sheffield, United Kingdom Creative Support Careers Full timeAre you a motivated individual looking for a challenging role where you can make a real impact? We are seeking a Support Team Lead to join our team in Sheffield, supporting individuals with learning disabilities and mental health needs.About the RoleIn this role, you will be responsible for coordinating daily activities, supervising staff, and ensuring that...
-
Student Support Hub Deputy Manager
2 weeks ago
Sheffield, United Kingdom Burman Recruitment Full timeI'm working on an exciting opportunity for a Student Support Hub Deputy Manager (Operations) at a prominent higher education institution. This is a 3-month Fixed Term Contract that offers a chance to make a tangible impact on the student experience while enjoying a supportive and collaborative work environment. Please note this role is a hybrid way of...
-
Hub Guide
3 days ago
Sheffield, United Kingdom The Growth Company Full timeThe Growth Company have a fantastic opportunity within the Justice Service team for a Hub Guide to support participants to engage and settle into their hub experience by welcoming them, providing information and hub introductions and by providing cover forthe reception area as participants and visitors arrive. **Key Responsibilities** - Act as the single...
-
Recovery Worker
1 month ago
Sheffield, Sheffield, United Kingdom Brook Street Full timeWe are looking for an Emotional Wellbeing Advisor to join our team at Brook Street.Key ResponsibilitiesYour primary focus will be on providing emotional support and guidance to individuals accessing our central support hub in Sheffield.Deliver advice and guidance through various channels, including face-to-face, phone, and video interactions.Conduct thorough...
-
Kicthen Team Member
3 weeks ago
Sheffield, United Kingdom Hub by Premier Inn Full timeKicthen Team Member - SheffieldWe're currently recruiting in our Sheffield City Centre (Angel St) Premier Inn. Working 15 hours per week, paying up to £11.79 per hour Kitchen Team Member – Sheffield City Centre (Angel St) Premier Inn Come and be a Kitchen Team Member at Premier Inn in Sheffield. Help us prepare, cook and serve our mouth-watering...
-
Programme Support Officer, English Hubs Delivery
24 hours ago
Sheffield, United Kingdom Department for Education Full time**Details**: **Reference number**: - 272507**Salary**: - £25,900**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - DFE - Schools Group**Type of role**: - Administration / Corporate Support - Operational Delivery - Project Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...
-
Team Member
6 months ago
Sheffield, United Kingdom Bakers + Baristas Full time**Team Member**: **Bakers + Baristas Meadowhall 1**: **Contract**:Zero Hour** **Salary**:Up to £11.44****: **About Us** Bakers + Baristas have proudly been serving our loyal customers and continue to grow from strength to strength. We freshly bake our muffins every day in our stores across the UK and Ireland. We have a fantastic opportunity to join our...
-
Clinical Support Team Member
3 weeks ago
Sheffield, Sheffield, United Kingdom Portman Dental Care Full timeDental Nurse RoleWe are looking for a dedicated dental nurse to join our team at Portman Dental Care in Sheffield.The practice offers a collaborative environment where you can work closely with experienced dentists and technicians, developing your skills in various areas of dentistry including general dentistry, implants, cosmetic treatments, root canal...
-
Retail Supervisor
7 months ago
Sheffield, United Kingdom Utilita Full time**Title**:Energy Hub Supervisor **Department**:Sales **Location**:Sheffield Hub **Salary**:£35,094 per annum **Hours**:Monday - Saturday, shift rotations Basis Are you an experienced people leader with a background in Retail, who is committed to delivering an excellent service to customers and the community? We are looking for someone to lead our Energy...
-
Retail Supervisor
7 months ago
Sheffield, United Kingdom Utilita Full time**Title**:Energy Hub Supervisor **Department**:Sales **Location**:Sheffield Hub **Salary**:£34,522 per annum **Hours**:Monday - Saturday, shift rotations Basis Are you an experienced people leader with a background in Retail, who is committed to delivering an excellent service to customers and the community? We are looking for someone to lead our Energy...
-
Hub and Helpline Independent Domestic Violence
7 months ago
Sheffield, United Kingdom IDAS Full timeDo you want to make a difference in the lives of families whose lives are affected by domestic abuse? IDAS (Independent Domestic Abuse Services) is the leading specialist domestic abuse charity in the Yorkshire region. We are looking for dedicated, courageous and compassionate people to join our inspiring and inclusive team. We are an age inclusive employer...
-
Clinical Support Team Member
2 weeks ago
Sheffield, Sheffield, United Kingdom Bupa Dental Care Full timeAbout YouWe are seeking a highly motivated and organized Dental Nurse to join our team in Sheffield. As a key member of our clinical support team, you will play a vital role in delivering exceptional patient care and contributing to the success of our practice.Salary: £25,000 - £30,000 per annum (dependent on experience), plus industry-leading benefits.Job...
-
Support Hub Administrator
7 months ago
Sheffield, United Kingdom The Rank Group Full timeCompany Description The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We...
-
Support Hub Administrator
7 months ago
Sheffield, United Kingdom The Rank Group Full timeCompany Description The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We...
-
Support Team Member
3 weeks ago
Sheffield, Sheffield, United Kingdom NHS Full timeRole OverviewWe are seeking a highly skilled Secretarial Administrator to join our dedicated team at Sheffield Children's NHS Foundation Trust. In this role, you will be responsible for providing administrative support to our staff, ensuring seamless day-to-day operations and enabling us to focus on delivering exceptional patient care.This is an excellent...
-
Hospitality Team Member
9 hours ago
Sheffield, Sheffield, United Kingdom This is an IT support group Full timeJob OverviewWe are seeking a motivated and enthusiastic individual to join our team as a part-time waiting staff member at EGO - Dore Sheffield. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that every guest has a memorable dining experience.The ideal candidate will have excellent communication...