Member Support Hub Team Lead

1 week ago

Sheffield, United Kingdom Blind Veterans UK Full time

**Location**:

- Sheffield, UK

**Job function**:

- Operations - National

**Employment type**:

- Fixed Term Contract

**Hours of work**:

- 35

**Ref no**:

- MSHOps_0124
Member Support Hub Team Lead
- Home-based with travel to Sheffield, South Yorkshire
- About Us
- We’re Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. Founded in 1915, by Sir Arthur Pearson, to help the many veterans losing their sight after the First World War, we have supported those blinded in subsequent wars and military engagements, including the Second World War, and more recently, the conflicts in the Faulklands, Iraq and Afghanistan.
- We’re one transformational team that believes every vision-impaired veteran should be able to lead the life they choose.
- We are currently seeking a Member Support Hub Team Lead to join our team on a full-time basis for a six month fixed-term contract, working 35 hours per week.
- The Benefits
Competitive salary
- Generous annual leave with the option to buy additional days (pro rata)
- Pension scheme with generous employer contributions
- Healthcare cash plan
- Access to legal services and mental health support
- Employee assistance programme
- Paid professional subscriptions and discounts
- Home working allowance
- Professional and personal development
- Enhanced pay

If you have experience of managing staff within a not-for-profit or social care environment, this is an exceptional opportunity to step into a rewarding role with our dedicated charity.
- You’ll have the chance to contribute to our transformative vision, leading a passionate team and ensuring every vision-impaired veteran receives the support they deserve.
- The Role
- As a Member Support Hub Team Lead, you will manage the delivery of our Member Support Hub (MeSH) services.
- The MeSH team is made up of Sight Loss Advisors, Technology Practitioners and Vision Rehabilitation Specialists who staff phone lines providing a range of support. This includes eye health concerns, IT and equipment training and troubleshooting, navigating both internal and external services and connecting members with equipment recycling services. The team also provides signposting to our National Creative Wellbeing Service which mails out arts and crafts activities for members.
- Overseeing the day-to-day operations of our Member Support Hub, you’ll line manage and support staff and volunteers, oversee rotas and ensure the smooth running of the service.
- Managing the contact centre, you’ll support the delivery of multidisciplinary support and advice for our members, referring them to the appropriate type of support depending on their queries.
- Additionally, you will:

Provide monthly statistical reports
- Manage the service budget
- Monitor health and safety, safeguarding and risk management procedures
- Participate in member equipment trials and evaluations
- Develop partnerships and collaborate with local/external services

About You
- To be considered as a Member Support Hub Team Lead, you will need:

Experience of managing professional staff within a not-for-profit/social care environment
- Experience of managing and leading a telephone-based advice service
- Extensive knowledge of resources available for older people and adults with disabilities
- Up-to-date knowledge in the field of vision impairment
- To be highly organised with the ability to self-manage a comprehensive, complex workload
- Excellent networking and interpersonal skills

Other organisations may call this role Team Leader, Volunteer & Service User Team Leader, Support Team Leader, Customer Support Team Leader, Care Team Leader, Hub Manager, Support Hub Manager, or Service Manager.
- Webrecruit and Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
- So, if you want to step into a rewarding role where you can make a positive difference as a Member Support Hub Team Lead, please apply. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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