Team Leader
5 months ago
This is an exciting opportunity within the new Patient’s Booking Hub Management Team.
The Patients Booking Hub will bring together the best in outpatient appointment booking practice from around the existing Trust departments. The development of the Patients’ Booking Hub supported by innovative technology will ensure patients receive a high-quality experience when contacting the hospital about their appointments. Supported by innovative technology, this post will support the daily delivery of a consistently high-quality patient experience.
This post will be key in the day-to-day management of the Patients’ Booking Hub. You will work closely with our partner directorates and the Patients’ Booking Hub Supervisor. You will ensure that work is planned for your team; your staff are trained and are competent in the delivery of their roles.
Based in a refurbished facility that is 4 years old, it hopes to offer staff a fantastic working environment and the opportunity to be involved in the innovation and evolution of the Patients’ Booking Hub.
Provide day to day leadership to all Band 2 staff within the Patients’ Booking Hub.
Represent the Patients’ Booking Hub in a professional manner at all times.
Be the first point of contact for Band 2 staff within the Patients’ Booking Hub seeking guidance or support with daily tasks.
Be the first point of contact for directorates to discuss day to day routine queries relating to the core business of the contact Patients’ Booking Hub.
Plan the daily workload of the team ensuring work is varied and staff are discharging the full range of the duties within their role.
Oversee the daily workflow of the team ensuring tasks are completed in a timely manner and daily checklists signed off and returned to the Coordinator.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
The Patients’ Booking Hub work to a shift pattern on a rota published at least 8 weeks in advance, please see below:
**5 x 7.5 hour shifts per week on a rota of which**:
- 1 x shift will be an early shift of 07:30-15:30
- 1 x shift will be a late shift of 12:00 - 20:00
- 3 x shift will be between either: 08:00-16:00, 08:30-16:30, 09:00-17:00
- 1 x 6 hour Saturday shift per month with a day off in the same week preceding
and an additional and 30 minutes on 3 of the other 4 shifts in the preceding week to make it 37.5 hours.
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