Support Hub Administrator

3 weeks ago

Sheffield, United Kingdom The Rank Group Full time

Company Description

The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive.

We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering.

By joining an office-based or operational function with us, you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.

**Job Description**:
To provide a centralised administrative and communication support to ensure excellent customer service for the region’s venue’s. Delivering consistency and accuracy in compliance, cost management and employment legislation, administration relating to the on-boarding and venue colleagues, HR administration, Payroll, system management and regional supplier expenditure.

To work collectively to answer ongoing queries collaboratively and efficiently from the regional venue’s, Support Office departments and suppliers/contractors.

The role will also incorporate working with Central departments on projects, communications and people initiatives. Some of which may be confidential in nature and require high levels of integrity.

**Qualifications**:

- Ability to communicate efficiently with venues colleagues to problem solve and support.
- As individual to understand all Rank policies pertaining to the role responsibilities.
- Ability to meet targets and work as an individual & collectively and collaboratively as a team to achieve them.
- The ability to work with and manage internal IT Services and systems associated with rotas, payroll and invoicing.
- Ability to interact with all Rank systems to a strong user standard (Testing)
- Excellent Excel skills and comfortable on all MS office tools.
- Excellent experience in managing competing priorities and being flexible in the face of change.
- Experience of offering challenge while giving high levels of support.
- Good awareness of data protection and anti-money laundering
- Some gaming environment experience would be an advantage

**Personal Qualities -**
- Good levels of emotional intelligence, able to manage communication to customers in an appropriate way
- Excellent organisational skills with great attention to detail. Ability to prioritize workload and manage multiple demands
- Professionalism, confidentiality and a willingness to provide high degree of support for management and colleagues alike
- Demonstrates a sense of passion and pride about own work and inspires colleagues with shared goals whilst promoting an environment of achievement
- Proactive and problem-solving approach with the ability to make decision, use common sense and resolve issues quickly
- Values and personally demonstrates a culture that supports and encourages Diversity & Inclusion

Additional Information

Working hours will be an average of 40 hours per week, including public holidays and weekends

Indicative hours - 10am to 11pm (multiple shifts)

**What’s in it for you we hear you ask?**

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment - so you can #BeYourself

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance - we've got you covered.
- _Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location._

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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