Operations Coordinator

2 weeks ago

London, United Kingdom PPI Quality & Engineering Full time

**As an Operations / Project Coordinator with PPI Quality & Engineering you will be responsible for overseeing project operations, coordinating assignments, organizing customer files, and ensuring adherence to quality standards. If you possess relevant experience, exceptional organizational skills, and a dedication to maintaining high standards in quality and engineering, we invite you to be a part of our dynamic team.**:
**Roles & Responsibilities**
- **Maintain Customer Files**: Ensure accurate and organized documentation of customer information.
- **Prepare Assignment Instructions**: Collaborate with Operations Management to create clear and concise instructions for field Technical Specialists.
- **Communication with Suppliers**: Contact suppliers to communicate PPI’s involvement and confirm customer requirements.
- **Visit Coordination**: Arrange and confirm visits to Customers, Suppliers, and Technical Specialists.
- **File Management**:Manage assignment/order files during work in progress and update them accordingly.
- **Reporting**: Inform relevant parties of inspection/expediting/auditing results as necessary and issue reflective itineraries and weekly reports to Customers.
- **KPI Adherence**: Ensure adherence to both PPI and Customer-implemented Key Performance Indicators (KPIs).
- **Quality System**: Cooperate in matters related to the Company Quality Management System, report errors or omissions, and address customer dissatisfaction promptly.
- **Health, Safety, and Environmental Compliance**: Adhere to company policies and procedures regarding health, safety, and environmental issues for both office-based and field personnel. Ensure the implementation of company policies and any applicable legislative regulations. Document and follow up on reported incidents.
- **Other Activities**: Undertake additional tasks and responsibilities as required, consulting with the originator or Operations Management when in doubt.

**Required Qualifications / Experience**
- Minimum 3+ years in an Operations Coordinator role within an Inspection Agency.
- Ability to work collaboratively in a team and communicate effectively at all levels.
- Capable of working under pressure and demonstrating a sense of responsibility.
- Familiarity with health and safety aspects when working on location.
- Excellent administrative qualities are essential for effective file management.
- Excellent written and verbal English language skills.

**Status**
- Full-Time Employee
- Hybrid / Flexible Work Location
- Work Schedule: Monday - Friday, 08:30 to 17:00 hours

**Reports To**
- Regional Operations Manager - UK & Europe

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