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Hotel Night Receptionist

4 months ago

Birmingham, United Kingdom Cube Hotel Full time

**Job Ref**:BES4207

**Branch**:Cube Hotel

**Location**:Cube Hotel, Birmingham

**Salary/Benefits**:Competitive Salary - Share of monthly trunk

**Contract type**:Flexi-Part Time

**Hours**:Part Time

**Posted date**:01/08/2023

**Closing date**:02/09/2023

Bespoke BenefitsWhat’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

**Requirements**:
As a **Night Receptionist** you will be responsible for:

- security of building guests
- Cleaning all public areas.
- Taking telephone calls
- Must be customer service focused

We are looking for someone who is able to work between the hours of 10pm and 9am approx. Your duties will include keeping the outside and public areas of the hotel clean and tidy as well as preparing for the following day’s events. This will include tidying and general maintenance as well as any guests needs throughout the night.

The ideal person will have at least 1 years’ experience in customer service or hotels, in a similar position and will have the ability to deliver great service to our guests. Experience with Guestline or other similar hotel PMS will be advantageous.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include:

- To complete statutory fire and security checks.
- To assist in the evacuation process in the event of fire.
- Completion of daily hand over procedures in an efficient and responsible manner.
- Ensure all corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.
- Taking telephone calls and dealing with all reservation queries.
- Ensuring an outstanding customer service experience for all guests.
- Maintaining security of building guests.
- Reporting of any maintenance, cleanliness or service complaints to the relevant manager
- Adhering to correct selling procedures and rates in order to maximise yields
- Undertaking of all training as required

Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

Reflecting Birmingham’s history as a cradle of invention, the Cube Hotel, Birmingham welcomes you with sleek styling and handcrafted furniture. Kick back in indulgent bathrooms or relish with a cocktail in the rooftop bar. Reconnecting with reality is instant, thanks to superfast WiFi.

Take advantage of the central location and discover the city's dazzling heritage in the Jewellery Quarter or pop into Harvey Nicks in The Mailbox mall. And after dark, try a 35-day aged steak in the hotel's Marco Pierre White Steakhouse Bar Grill or head off to welcoming, canal-side pubs in Gas Street Basin.