Night Porter
7 months ago
This is an exciting time to join our Hotel team, as we embark on our five-year vision to be a world-leading hospitality destination.
We are looking for an enthusiastic Night Porter/Receptionist to join our nights team and help deliver an exceptional guest experience.
Duties of this role include:
- Checking in guest arrivals and checking out guest departures
- Utilising the Hotel’s IT systems for checking guests in and out, updating accounts with any additional charges, producing reports etc.
- Dealing positively, promptly and professionally with guest queries and feedback
- Operating the switchboards and taking accurate telephone messages for guests and staff and arranging any early morning calls on the system
- Taking over responsibility for the reception from the evening receptionist and handing back to the morning receptionist
- Completing the night audit and any financial procedures during the shift
- Ensuring the welfare and safety of all guests staying at the Hotel while on shift
- Ensuring all fire and health and safety regulations are adhered to and to promptly report any health and safety concerns
You should have a background in hotels, conferences or a multi-site catering environment within the hospitality sector and, ideally, previous experience of working as a Night Porter/Receptionist. What is key however, is your genuine enthusiasm and ability to provide exemplary customer service and to support the smooth running of the Reception and Hotel during your shift.
**Working Pattern**: Any 4 days in 7, on a rota basis.
The Hotel reserves the right to close the vacancy before the specified closing date, should a suitable applicant be found.
**Job Types**: Full-time, Permanent
**Salary**: £11.07 per hour
**Benefits**:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Schedule:
- 10 hour shift
- Monday to Friday
- Night shift
- Weekend availability
COVID-19 considerations:
Staff required to wear masks, unless exempt. Guests encouraged to wear masks in all areas. Hand sanitiser available across all hotel areas. Key touch points regularly cleaned.
**Experience**:
- reception/night porter: 1 year (preferred)
Work Location: In person
Reference ID: EPH/NP/0523
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