Supporter Experience Officer
3 weeks ago
**Supporter Experience Officer (Part-Time)**
**Salary**: £22,222 (pro rata)
**Contract type**: Permanent
**Hours**:Part-Time
**Additional information**: Monday to Friday (29 hours per week - between 8am and 6pm)
**Location**: Poole, Dorset, England
**Interview location**: Poole
**Interview date**: w/c 6th and 13th February
**Closing Date**: 29-01-2023
**Reference**: 14967
**About us**
Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning.
**About the role**
As a Supporter Experience Officer, you will be focused on:
- Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and enquirers
- Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment
- Providing a professional, speedy, and appropriate response and thanking service
- Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements
**About you**
You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.
You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.
To be considered for this role you will need to have:
- Educated to GCSE standard, or equivalent - English essential
- NVQ Level 2 Customer Service skills, or equivalent (desirable)
- Proven customer service skills - telephone and administration
- Contact Centre experience desirable
- Experience of working in an office-based environment
- Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases
**Safeguarding**
The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach to proven incidents of bullying, abuse, harassment orexploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of therole. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
**Diversity at the RNLI**
Other organisations may call this role Supporter Experience Co-ordinator, Supporter Experience Administrator, or Supporter Communications Officer.
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