Customer Support Officer

3 weeks ago

Poole, United Kingdom RNLI Full time

Contract type
- Permanent
- Hours
- Part Time
- Additional information
- 28 hours per week (working pattern will be agreed)
- Location
- Poole, Dorset, England
- Interview location
- Poole**Your Role**:
You will be part of our team who support all of our volunteers within our shops (retail) as well as our fundraising volunteers. Also to key individuals and volunteer groups in order to secure support, nurture relationships and increase levels of engagement. It is a pro-active team who provide an exceptional customer service. You'll be focussed on:

- Supporting our volunteers with the creation of support materials on RNLI systems which include marketing posters, invitations, and tickets
- Supporting our volunteers with the provision of resources, including sourcing RNLI mascots and marquees, collection equipment and shop merchandise
- Efficiently using a number of different systems including databases, Microsoft products and resource planning systems
- Meeting agreed deadlines to deliver against performance indicators and service level agreements

**About You**:
You'll be a team player who can multi task, pay close attention to detail and have wide-ranging communication skills.

To be considered for this role you will need to have:

- Experience of administration using a variety of database, systems and Microsoft products
- Experience of working in an office-based environment
- Experience of working in customer service (not essential)

**Safeguarding**:
The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

**Diversity at the RNLI**:

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