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Customer Service Support

4 months ago

Poole Dorset, United Kingdom Oyster Recruitment Limited Full time

Job Description Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support and offer outstanding customer solutions.

This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming support requests, assess and responding to user enquiries.

Having a Financial/Accounts background is essential for this role as you will assisting customers with investigating balancing of debtors and creditors and supporting with VAT returns along with managing financial statements and bank reconciliations.

Manage inbound support tickets by telephone and email on both non-technical and technical support
Liaising with internal stakeholders and implementation consultants for swift ticket resolutions
Raise issues & risks to the product team and Customer Service Director where necessary
To work closely with the project delivery and internal product team
Develop personal knowledge of business and software to support the Company’s key activities

Financial/Accounts background – A Financial/Accounts qualification would be advantageous
Good general IT Software and or Financial/Accounting knowledge is essential and a genuine desire to provide the best possible solutions to clients and your colleagues is essential
Competent user of MS office applications including MS Excel with excellent verbal and written communication skills
Confident in assisting clients via telephone or email and working with external customer-facing projects
Experience working on multiple simultaneous projects, industrious, willing, and able to work to deadlines
Private healthcare
~25 days holiday plus birthday off
~ Stakeholder pension
~