Customer Services Support

2 weeks ago

Poole, United Kingdom Oyster Recruitment Full time

Our client, a well established and leading fintech company based in the Bournemouth /Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions.

This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming support requests, assess and responding to user queries. You will need to possess a good combination of client-facing skills, analytical and technical aptitude to understand problems or requirements and have the confidence to advise on the best solution.

A financial background or qualification would be advantageous.

**Key Responsibilities and Duties**
- To manage the flow tickets of incoming support requests
- To gather information, determine the root cause and devise solutions to resolve the query within SLA parameters.
- Liaising with internal stakeholders and implementation consultants for swift ticket resolutions.
- Raise issues & risks to the product team and Customer Service Director where necessary.
- To work closely with the project delivery and internal product team
- Continually assess and contribute to process improvements.
- Assist with the creation and maintenance of help file documentation and procedures for end users
- Maintain excellent relationships with customers, suppliers and third-party organisations working with the customer
- Develop personal knowledge of business and software to support the Company’s key activities.

**What do you need to qualify for this role?**
- Good general IT knowledge is essential and a genuine desire to provide the best possible solutions to our clients and your colleagues is essential
- Experience working on multiple simultaneous projects, industrious, willing, and able to work to deadlines
- To be organised, methodical and self-motivated with the ability to prioritise, meet deadlines and manage changing priorities

**Company Benefits**
- Private healthcare
- 25 days holiday plus birthday off
- Stakeholder pension
- Death in service x4

Salary is depending on experience. In order to be considered for the highest salary bracket for this role, you will need to have/demonstrate all the skills and experience mentioned above.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Ability to Commute:

- Poole (preferred)

Ability to Relocate:

- Poole: Relocate before starting work (preferred)

Work Location: In person

Reference ID: AH/ CSS

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