Customer Service Support

3 weeks ago

Poole, United Kingdom Oyster Recruitment Limited Full time

Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support and offer outstanding customer solutions.


This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming support requests, assess and responding to user enquiries.


Having a Financial/Accounts background is essential for this role as you will assisting customers with investigating balancing of debtors and creditors and supporting with VAT returns along with managing financial statements and bank reconciliations.


You will need to possess a good combination of client-facing skills, analytical and technical aptitude to understand problems or requirements and have the confidence to advise on the best solution.


Key Responsibilities and Duties

  • Manage inbound support tickets by telephone and email on both non-technical and technical support
  • To gather information, determine the root cause and devise solutions to resolve the query
  • Liaising with internal stakeholders and implementation consultants for swift ticket resolutions
  • Raise issues & risks to the product team and Customer Service Director where necessary
  • To work closely with the project delivery and internal product team
  • Maintain excellent relationships with customers, suppliers and third-party organisations working with the customer
  • Develop personal knowledge of business and software to support the Company’s key activities


What do you need to qualify for this role?

  • Financial/Accounts background – A Financial/Accounts qualification would be advantageous
  • Good general IT Software and or Financial/Accounting knowledge is essential and a genuine desire to provide the best possible solutions to clients and your colleagues is essential
  • Competent user of MS office applications including MS Excel with excellent verbal and written communication skills
  • Confident in assisting clients via telephone or email and working with external customer-facing projects
  • Experience working on multiple simultaneous projects, industrious, willing, and able to work to deadlines
  • To be organised, methodical and self-motivated with the ability to prioritise, meet deadlines and manage changing priorities


Company Benefits

  • Private healthcare
  • 25 days holiday plus birthday off
  • Stakeholder pension
  • Death in service x4

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