Customer Services Support

2 weeks ago


Poole Dorset, United Kingdom Oyster Recruitment Limited Full time

2 days ago Be among the first 25 applicants

Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions.

This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming support requests, assess and responding to user queries. You will need to possess a good combination of client-facing skills, analytical and technical aptitude to understand problems or requirements and have the confidence to advise on the best solution.

Financial/Accounts background or qualification would be advantageous.

Key Responsibilities And Duties

  • Manage inbound support tickets by telephone and email on both non-technical and technical support
  • To manage the flow tickets of incoming support requests
  • To gather information, determine the root cause and devise solutions to resolve the query within SLA parameters
  • Liaising with internal stakeholders and implementation consultants for swift ticket resolutions
  • Managing application configuration changes
  • Identify and feedback potential software improvements around the application design, functionality, and experience
  • Raise issues & risks to the product team and Customer Service Director where necessary
  • To work closely with the project delivery and internal product team
  • Continually assess and contribute to process improvements
  • Assist with the creation and maintenance of help file documentation and procedures for end users
  • Maintain excellent relationships with customers, suppliers and third-party organisations working with the customer
  • Develop personal knowledge of business and software to support the Company’s key activities.

What do you need to qualify for this role?

  • Good general IT Software and or Financial/Accounting knowledge is essential and a genuine desire to provide the best possible solutions to clients and your colleagues is essential
  • Competent user of MS office applications including MS Excel with excellent verbal and written communication skills
  • Confident in assisting clients via telephone or email and working with external customer-facing projects
  • Experience working on multiple simultaneous projects, industrious, willing, and able to work to deadlines
  • To be organised, methodical and self-motivated with the ability to prioritise, meet deadlines and manage changing priorities

Company Benefits

  • Private healthcare
  • 25 days holiday plus birthday off
  • Stakeholder pension
  • Death in service x4

If you are interested in working for a fast growing well reputed fintech business and have a passion for exceptional customer service then please apply now

Salary is depending on experience. In order to be considered for the highest salary bracket for this role, you will need to have/demonstrate all the skills and experience mentioned above. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Staffing and Recruiting

Referrals increase your chances of interviewing at Oyster Recruitment Limited by 2x

Get notified about new Customer Service Support Specialist jobs in Poole, England, United Kingdom .

Bournemouth, England, United Kingdom 1 day ago

Bournemouth, England, United Kingdom 1 week ago

Bournemouth, England, United Kingdom 1 day ago

Bournemouth, England, United Kingdom 1 day ago

Bournemouth, England, United Kingdom 3 days ago

Fordingbridge, England, United Kingdom 1 day ago

Bournemouth, England, United Kingdom 2 weeks ago

Bournemouth, England, United Kingdom 1 day ago

Kingston, England, United Kingdom 1 week ago

Bournemouth, England, United Kingdom 7 hours ago

Wareham, England, United Kingdom 2 weeks ago

Wareham, England, United Kingdom 1 week ago

Wareham, England, United Kingdom 1 week ago

Dorchester, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Poole, Dorset, United Kingdom Oyster Recruitment Limited Full time

    2 days ago Be among the first 25 applicants Oyster Recruitment Limited provided pay range This range is provided by Oyster Recruitment Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Oyster Recruitment Limited Director at Oyster...


  • Poole, Dorset, United Kingdom Oyster Recruitment Limited Full time

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the capabilities of...


  • Poole, Dorset, United Kingdom Oyster Recruitment Limited Full time

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the capabilities of...


  • Poole, Dorset, United Kingdom Oyster Recruitment Limited Full time

    Director at Oyster Recruitment Limited - Helping HR & TA in HVAC & Refrigeration find Service Engineers in the locations you need to meet client SLAs… Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers...


  • Poole, Dorset, United Kingdom Oyster Recruitment Limited Full time

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the capabilities of...


  • Poole, United Kingdom Reed Business Support Full time

    **Customer Support Executive** **Salary - up to £25,000 per annum** **Hours - 9am - 5pm, Monday - Friday** **Location - Poole** **FREE onsite parking** **Duties**: - Managing a portfolio of clients via different platforms of communication - Maintaining and developing client relationships - Providing excellent customer service and going above and beyond...


  • Poole, United Kingdom Oyster Recruitment Limited Full time

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the capabilities of their...


  • Poole, United Kingdom Oyster Recruitment Limited Full time

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. Have you got what it takes to succeed The following information should be read...


  • Poole, United Kingdom Oyster Recruitment Limited Full time

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the capabilities of...


  • Poole, United Kingdom Oyster Recruitment Limited Full time

    Job DescriptionOur client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the...


  • Poole, United Kingdom Oyster Recruitment Full time

    Our client, a well established and leading fintech company based in the Bournemouth /Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the...


  • Poole, Dorset, United Kingdom Oyster Recruitment Limited Full time

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the capabilities of their...


  • Poole, United Kingdom Reed Business Support Full time

    **FRENCH Speaking Customer Service - Poole - £27,000** A great opportunity for an energetic and driven sales and customer service person to join a growing team in Poole Due to the nature of this role it is important you are a strong French speaker as you will be mainly looking after Paris customers, other languages a benefit but not a requirement. As a...


  • Poole, United Kingdom Reed Business Support Full time

    **Sales and Customer Service Advisor - Poole - £27,000** A great opportunity for an energetic and driven sales and customer service person to join a growing team in Poole Due to the nature of this role it is important you are a strong French speaker as you will be mainly looking after Paris customers, other languages a benefit but not a requirement. As a...


  • Poole, Dorset, United Kingdom The Work Shop Resourcing Ltd Full time €27,000

    Customer Support Administrator - Poole - Up to GBP27,000 D.O.E We have an exciting role for a Customer Support Administrator to join a busy family run and well-established business based in Poole. This is an interesting and varied role where you will wear many hats, from customer service representative to administrative assistant whilst also...


  • Poole, United Kingdom Reed Business Support Full time

    **Customer Service Administrator** **Location: Poole** **Salary: £21,000 + per annum** **Hours: 8:30am - 5:00pm, Monday - Friday** **Duties**: - Raising export invoices and export documentation - Assisting with quality management - Responsible for raising export invoices - Collating all documents and information for shipments - Dealing with licenses -...


  • Poole, Dorset, United Kingdom Shorterm Group Full time €23,500 - €25,500

    Customer Support Administrator - Poole, Dorset - Permanent position Working Hours: 40 hours per week We are a dynamic engineering business specialising in the aerospace market, collaborating with major airlines and manufacturers. Our team of workshop and field-based engineers provides maintenance and repairs to aircraft tooling and equipment across the...


  • Poole, Dorset, United Kingdom IMI Thompson Valves Full time

    Customer Service Apprentice Location: Poole, BH17 7EF Salary: Apprenticeship Rates Contract: Full time, Permanent We are IMI Thompson Valves; we are recruiting and we want you. IMI plc is at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and...


  • Poole, Dorset, United Kingdom Holt Engineering Recruitment Limited Full time

    We are working with an industry leader in Poole who are looking for an experienced Customer Service Administrator to join their growing team. This is a permanent position offering an immediate start paying £12.50ph the right candidate will play a crucial role within the business, ensuring coordination of schedules and smooth operations. The...


  • Poole, Dorset, United Kingdom Holt Engineering Recruitment Limited Full time

    You will be the main contact for around 20 customers ranging from small to large, delivering excellent service is paramount to this role. This position is office based working Monday to Friday 7:30am - 4pm with an early finish at 1:30pm on Friday Free parking & modern new offices Holiday bookable by the hour Voucher incentive raffles Birthday...