Pensions & customer Service
4 weeks ago
Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions.
This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming support requests, assess and responding to user queries. Financial/Accounts background or qualification would be advantageous.
Manage inbound support tickets by telephone and email on both non-technical and technical support
Liaising with internal stakeholders and implementation consultants for swift ticket resolutions
Managing application configuration changes
Identify and feedback potential software improvements around the application design, functionality, and experience
Raise issues & risks to the product team and Customer Service Director where necessary
To work closely with the project delivery and internal product team
Assist with the creation and maintenance of help file documentation and procedures for end users
Develop personal knowledge of business and software to support the Company’s key activities.
Good general IT Software and or Financial/Accounting knowledge is essential and a genuine desire to provide the best possible solutions to clients and your colleagues is essential
Competent user of MS office applications including MS Excel with excellent verbal and written communication skills
Confident in assisting clients via telephone or email and working with external customer-facing projects
Experience working on multiple simultaneous projects, industrious, willing, and able to work to deadlines
Private healthcare
~25 days holiday plus birthday off
~ Stakeholder pension
~ If you are interested in working for a fast growing well reputed fintech business and have a passion for exceptional customer service then please apply now
Salary is depending on experience. In order to be considered for the highest salary bracket for this role, you will need to have/demonstrate all the skills and experience mentioned above. Seniority level Entry level
Employment type Full-time
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