Head of Patient Experience
3 weeks ago
The Head of Patient Experience is a vital role within the Chief Nursing Officer Directorate here at UHD in leading the patient experience team.
You will be responsible for further developing and implementing systems and processes to ensure compliance with contractual and legislative requirements, guidance and best practice as well as UHD's own policies and procedures around patient experience (including PALS/Complaints), patient and public involvement and supporting carers as well as our Chaplaincy team.
The post holder will utilise their specialist knowledge on the services within the remit to interpret and communicate highly complex data, using excellent negotiating and influencing skills to ensure that the patient voice is heard, and improvements made based on feedback from both patients and staff.
You will be passionate about patient experience and engaging with our patients, families, carers, communities, public and clinical teams using a collaborative approach to deliver and sustain improvements in the experience of care. Knowledge of carers' needs, and rights are also an essential part of the role.
Extensive senior management experience in a large complex organisation with demonstrable experience of directing and implementing strategic plans as well as possessing proven senior people management qualities, developed by your experience and passion for making a difference.
**Base Location: Bournemouth and Poole Hospital - Cross site working**
**Interview Date: TBC
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Patient Experience Lead
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Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeWe are looking for an organised and motivated individual who is passionate to see on going incremental improvement in the care offered to people accessing our services and systems in Dorset. The post is offered as a secondment or fixed term contract until the end of March 2023 The post holder will have a rich experience in data collation and analysis with...
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Patient Experience Lead
4 weeks ago
Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeWe are looking for an organised and motivated individual who is passionate to see on going incremental improvement in the care offered to people accessing our services and systems in Dorset. The post is offered as a secondment or fixed term contract until the end of March 2023 The post holder will have a rich experience in data collation and analysis with...
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