Telecoms Provisioning Assistant
3 months ago
Role: Provisioning Assistant
Company: Telecoms and IT company
Location: Belfast
We are a specialist provider of Telecoms and IT Installation, Maintenance and support to business customers throughout Ireland and the UK. We offer a full and comprehensive Telecoms Consultancy, installation and maintenance service, and In line with ongoing business success we now seek to appoint a Provisioning Assistant.
Experience of working in a similar role within the Telecoms or IT industry is highly advantageous.
**Responsibilities**:
Reporting to the Provisioning Manager, responsibilities will include but not be limited to:
- Provisioning of a broad range of network services from different suppliers
- Customer service - Call handling, providing customer updates and liaising with the installation manager
- Ensure correct procedures are being followed for escalations and meet SLAs
- Monitor and process all orders, including escalations
- Ability to handle client complaints in a professional calm manner
- Keep project, system and customer records up to date.
- Ensure the department and company policies are being followed
- Assist sales and other area of the business with order queries
**Requirements**:
- Previous experience in a similar role is desirable but not essential
- Excellent communication skills both oral and written
- Excellent interpersonal skills, the ability to work cross functionally and interact confidently with multiple stakeholders (both internal and external)
- Natural flair for delivering high levels of Customer Service
- Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines
- Excellent IT skills and confident using Business Management systems
- Proficient in MS Office packages
- Excellent attention to detail achieving high levels of accuracy
**Job Types**: Full-time, Permanent
**Salary**: £24,000-£28,000.00 per year
Work remotely
- Hybrid options after training is fully completed
**Job Types**: Permanent, Full-time
**Salary**: £24,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
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