Provisioning Executive

1 week ago

Belfast, United Kingdom Simplicity Group LTD Full time

Simplicity Group specialise in providing fully managed, innovative technology solutions for various products. Our services cover Phone Systems, Vehicle CCTV, and Vehicle Telematics. With HQ in Belfast, we currently employ over 50 staff across UK and Ireland. As leaders in their industry, Simplicity Group holds various high-level partnerships with their technology enablers giving us & our customers access to the latest R&D. Simplicity Group pride themselves on being constantly ahead of the competition.

Simplicity Group offer an extremely strong culture; with teamwork being at the forefront of our company principles along with staff development with many members of the team developing with the company over a sustained period.

**Job Title**: Provisioning Executive

**Department**: Telecom Operations
**Region**: Northern Ireland
**Type**: Full-Time
**Salary**:£23,000

**Reporting to**: Operations Manager

**Working Hours**: Mon-Fri 08:30-17:00

As a Provisioning Executive your primary focus will be on supporting the Telecom Operations Team. This will involve managing the new and existing customer order pipelines. You will play a crucial role in provisioning all aspects of a telecom order including data connectivity, UcaaS and CcaaS products and number porting, initiating welcome calls with new and existing customers, and managing both supplier and customer relationships until order completion.

Previous experience in a similar role is desirable but not essential as full training will be given.

The Provisioning Executive is required to support the Operations Team in managing orders from the set-up to the resolution.

**Core Responsibilities**
- Task management.
- Handle first line Installations support calls.
- Accurate input of order details onto all systems.
- Liaise with customers and suppliers regarding order queries/amendments.
- Placement of all order types onto Supplier Portals such as data connectivity, UcaaS, CcaaS products, number porting.
- Co-ordinate jobs/arrange engineer visits from surveys to installation and training.
- Deal with order rejections.
- Liaise with customers and suppliers to resolve issues and provide regular updates.
- Raise and resolve provisioning escalations and faults.
- Support the finance team to ensure all accounts are set-up and billing correctly.
- Schedule and action all tasks to completion within specified timescales.
- Follow all procedures and deliver high level customer service for maximum customer satisfaction.
- Work towards set KPI’s, goals and objectives.
- Ensure all systems are kept fully updated for each action and point of customer contact.

**Essential Experience Needed**
- A ‘can do’ and positive attitude towards work and personal development
- Experience as a Provisioning Executive or in a similar role.
- Excellent communication skills, both written and verbal, with the ability to engage with customers, suppliers and internal staff through various channels effectively.
- Organisational skills and attention to detail to manage and prioritise multiple orders and tasks simultaneously.
- Ability to manage your own workload.

**Desirable Experience**
- Experience as a Provisioning Coordinator or in a similar role.
- Proficiency in using Salesforce CRM software and other project management tools including Microsoft packages to help manager orders.
- Strong understanding of the telecom industry, particularly order provisioning of phone systems and data connectivity.

**Job Types**: Full-time, Permanent

Pay: £23,000.00 per year

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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